We have a long-standing issue with a P2000G3 storage array
and I am trying to bring the problem to a definitive resolution.
The fundamental issue is that we are experiencing intermittent
LUN disconnects. This has been occurring since we shifted away from ESXi 4.x to
ESXi 6.0.
The P2000G3 is not on the HCL for ESXi 6.
If I raise a Paid Support Incident, will VMware make a
genuine effort to provide me with a diagnosis of the issue, or will they decline
to look into it properly on the basis of non-HCL-compliance?
What I am looking for from the Paid Support Incident is either
a reassurance that the issue is definitely caused by an actual incompatibility
(in which case I will feel confident in investing in alternative storage to
solve the problem) or, some other configuration issue (in which case it is
worth continuing to troubleshoot the problem with the existing storage).
I don’t want pay for a support incident if VMware will just
say: “we won’t investigate – it isn’t on the HCL”