Disaster Recovery

 View Only

  • 1.  Java 7 must be installed before installing EMC recoverpoint storage adapter

    Posted Sep 23, 2013 09:42 PM

    Received this error "Java 7 must be installed before installing EMC recoverpoint storage adapter" when installing EMC RP SRA 2.2.

    Steps:

    1) Installed Java 7.  Error still.

    2) uninstalled java 6 and 7, reboot, reinstall 7 from java site.  Error still.

    3) right click on RP SRA and install as admin.  Error still

    4) Found SRA logfile in localsettings\temp\2\MSI673b8.log.  log file said it Looked for "HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment"  then a few lines later thew the error

    5) checked registry... no HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment

    6) installed jre-7u40-windows-x64.exe from IE

    7) still no HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment

    8) uninstalled java 7 and rebooted

    9) right click on jre-7u40-windows-x64.exe and run as administrator.  Checked registry and had HKEY_LOCAL_MACHINE\Software\JavaSoft\Java Runtime Environment this time

    10) right click on RP SRA and install as admin.

    8-10 is probably all that is needed.

    Opened a ticket with EMC before I found the log file.  Still have not heard back but will let them know also.

    Hopefully this helps

    Cheers,

    JBMORE



  • 2.  RE: Java 7 must be installed before installing EMC recoverpoint storage adapter

    Posted Sep 26, 2013 10:29 AM

    Hi,

    I am running the same issue. Do you have an update regarding the EMC call you open ?



  • 3.  RE: Java 7 must be installed before installing EMC recoverpoint storage adapter

    Posted Sep 26, 2013 11:54 AM

    Hi,

    I am running the same issue. :smileyconfused::smileysad:

    The problem is the version of java!!

    If you install the 32bit version does not work because the registry key ..\ JavaSoft \ Java Runtime Environment is created in HKEY_LOCAL_MACHINE\Software\Wow6432Node.

    I have installed the 64bit version offline (jre-7u40-windows-x64.exe) and the problem was solved.

    Bye bye



  • 4.  RE: Java 7 must be installed before installing EMC recoverpoint storage adapter

    Posted Sep 26, 2013 12:08 PM

    Yes, installing jre-7u40-windows-x64.exe was the fix in my case. although it seemed I had to right click on it and "run as administrator"

    I closed the case with EMC as my issue was fixed by the above.

    Cheers



  • 5.  RE: Java 7 must be installed before installing EMC recoverpoint storage adapter

    Posted Jan 13, 2015 07:08 PM

    Thanks. This really helped us out.



  • 6.  RE: Java 7 must be installed before installing EMC recoverpoint storage adapter

    Posted May 24, 2016 09:00 AM

    Really help me as well. Thanks!