Skyline

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  • 1.  Issue validating login credentials against backend database

    Posted Oct 22, 2018 01:44 PM

    When trying to access Skylline Advisor from my VMware portal I'm getting the error:

    There was an issue with validating your login credentials against our backend database.

    I was able to access our OSRs previously.  This just started with the switch to Skyline Advisor.  Thanks!



  • 2.  RE: Issue validating login credentials against backend database

    Posted Oct 22, 2018 01:59 PM

    I'm getting this message as well.



  • 3.  RE: Issue validating login credentials against backend database

    Posted Oct 22, 2018 03:29 PM

    Hello,

    Please share a few details about your organization name and EA details, I will send you a private message so you can share these details on my official email.



  • 4.  RE: Issue validating login credentials against backend database

    Posted Oct 23, 2018 09:37 AM

    VishShah​ Same issue here, could you please PM me.

    Thanks



  • 5.  RE: Issue validating login credentials against backend database
    Best Answer

    Posted Mar 06, 2019 10:40 PM

    Issue is with Firefox’s Private Browsing mode, access to Advisor worked successfully after using the chrome in Incognito mode. Issue Resolved.