Skyline

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  • 1.  Issue validating credentials against backend database

    Posted May 12, 2019 10:34 PM

    ​We have migrated to CSP and we have waited longer than a week

    ​Customer ID: 4106667158

    Organization ID: 678ac563-9a3b-4a26-9126-3fa4962102ec

    ​Organization ID: jvcwf8ug

    ​

    ​Not sure which Org ID is needed, so included both.

    ​

    Please advise what we can do to correct this

    Thanks



  • 2.  RE: Issue validating credentials against backend database

    Posted May 13, 2019 12:59 AM

    Hello,

    Thank you for your email. Please provide us the collector ID to check this issue.



  • 3.  RE: Issue validating credentials against backend database

    Posted May 14, 2019 08:30 AM

    Hi Harish

    The client only created their cloud console portal, have not yet deployed a collecter.

    We will try that and see if we can link it.

    Thanks



  • 4.  RE: Issue validating credentials against backend database
    Best Answer

    Posted May 15, 2019 01:19 AM

    Hello Harry,

    Thank you for your email.

    They have a collector appliance running on 2.0.0.2. Please have them update the collector appliance to the latest version.

    Also try accessing the Skyline Advisor using a browser in Incognito window. Please let me know if you need any assistance over a webex.

    Marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.