I failed to install vCenter Inventory Service . What should I do ?

[whitejack08]

I tried to install vCenter Inventory Service but it failed.

The error is like below.

What should I do ?

VirtualCenter-build-1064983: 09/29/13 10:14:13 InventoryService_2013.09.26_093239

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 https://vCenter.vmware.local:7444/lookupservice/sdk

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{946581B4-C0B9-4A86-9207-E64448CBA66B}

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 C:\Users\ADMINI~1.VMW\AppData\Local\Temp\

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 vCenter.vmware.local

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 C:\ProgramData\VMware\Infrastructure\Inventory Service\ssl\

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Fetched hidden property values

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Getting Property SUPPORTDIR = C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{946581B4-C0B9-4A86-9207-E64448CBA66B}

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Util_GetShortPath

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Long path: C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{94658~1\SSOREG~1 and crossponding Short path: C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{94658~1\SSOREG~1

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Executing following command (logging without password):

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{946581B4-C0B9-4A86-9207-E64448CBA66B}\jre\bin\java.exe -Dlog4j.configuration="file:C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{94658~1\SSOREG~1\log4j.xml" -cp "C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{94658~1\SSOREG~1\/*" -jar "C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{94658~1\SSOREG~1\regtool.jar" validateLsConnection -c "C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{946581B4-C0B9-4A86-9207-E64448CBA66B}\certs" -d https://vCenter.vmware.local:7444/lookupserv

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 ice/sdk -u "admin@System-Domain"

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Launching without console output capture.

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Util_Launch::Wait: 1 Hide: 1

VMware VirtualCenter-build-1064983: 09/29/13 10:14:13 Found "C:\Users\ADMINI~1.VMW\AppData\Local\Temp\{946581B4-C0B9-4A86-9207-E64448CBA66B}\jre\bin\java.exe"

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 Process returned 2

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 Util_Launch::done Res: 1

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 Return code is 2 (successful operation however may not                    necessarily need return code 0.

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 SSO Registration tool launched

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 SSO registration tool failed with return code 2

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 Please see vm_ssoreg.log in system temporary folder

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 SSO registration tool failed with return code 2

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 Getting Property UILevel = 5

VMware VirtualCenter-build-1064983: 09/29/13 10:14:22 Getting Property ProductName = VMware vCenter Inventory Service

VMware VirtualCenter-build-1064983: 09/29/13 19:39:19 Returning from VMValidateLsConnection

VMware VirtualCenter-build-1064983: 09/29/13 19:39:19 End Logging

[Abhilash Basavarajaiah]

Do you have any Special charecters in your SSO password?

Non-ASCII characters, semicolon (;), double quotation mark ("), single quotation mark ('), circumflex (^), and backslash (\). are not supported in SSO passwords.

[whitejack08]

I used @ in password  when setting up vCenepter simple install because it say it need special character for passoword and installation failed at inventory service install.

I use windows 2008R2 and windows 2008R DC for vCenter to try VSA, etc .

If I need to change password to eliminate @ how could I do that ?

[raog]

I doubt the "@" caused this problem. I have a test system with "@" in the admin password.

Another thing to check, do you have JAVA_HOME defined or java present in your PATH variable, if so, could you try removing them and try installing again.

Regards

Girish

[a_p_]

Which Windows version do you use?

At which point of the installation do you receive the error?

Can you confirm an "SSORegTool" directory exists in the temporary folder at the time the error occurs?

André