Hyperic fails to collect data from Windows 2003 server

[PedroPires]

Hey guys, hope you can help, because I already looked everywhere for this.

I have a Hyperic 5.8.4 server, collecting metrics from some servers. They work fine, except for 3 servers I recently added for monitoring.

All of them are Windows Server 2003 32-bit.

I was able to install the agents in all three without problems. On the web interface, they showed up on "auto-discovery". So far so good.

But then, after adding them, they all were showing 0% availability (even though they are all functional), and no metrics were collected whatsoever. All fields show "no metric data available"

I found a kb saying that to enter "regedit" and look for the Windows performance counters, if they had a item called "Disable Performance Counters". It had, but its value is 0 so, that is not the problem.

Please, answer me if you can.

Best Regards,

Pedro

[evolex]

Is metric collection for these servers enabled on teh global monitoring defaults?

Monitoring defaults > Win32 > edit metric templates

It may be that the metrics aren't set up to collect until you turn them on. You'd have to select the metrics to be collected

[PedroPires]

Hello, thanks for answering

I really only need the availability, and it is turned on.

I installed on other 2003 machines but they are 2003 R2. I have faced problems basically with win 2003 (not R2).

Maybe there is some workaround with this OS but I can't find it anywhere.