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  • 1.  HTML plugin blank

    Posted Oct 15, 2020 04:33 PM

    Error in virgo is  - Server certificate chain is not trusted and thumbprint doesn't match

    Is it safe to assume that this procedure https://kb.vmware.com/s/article/52540

    Can be followed against any VCenter version...including 6.7 UP3 and 7x?



  • 2.  RE: HTML plugin blank

    Broadcom Employee
    Posted Oct 16, 2020 07:29 AM

    Hi sapet

    Error 'Server certificate chain is not trusted and thumbprint doesn't match' is usually reported after certificate replacement on your vCenter/PSC. If that's the case, it's possible that there is a SSL trust anchor mismatch with vCenter/PSC certificates and the KB VMware Knowledge Base holds good.

    To confirm SSL trust anchor mismatch, please check KB articles listed under Step.1. It has a manual procedure to fix the mismatch or if you have a support contract, a scripted/automated fix is available through VMware support request.

    I hope that helps.



  • 3.  RE: HTML plugin blank

    Posted Oct 16, 2020 08:56 AM

    So that KB I mention can be used, regardless of the vcenter version...Thanks for confirming...Appreciated



  • 4.  RE: HTML plugin blank

    Broadcom Employee
    Posted Oct 16, 2020 09:09 AM

    Yup, it holds good for 6.7. First and 2nd KB under resolution is applicable for 6.0,6.5 and 6.7. If vCenter is 7.0 --> VMware Knowledge Base



  • 5.  RE: HTML plugin blank

    Posted Oct 16, 2020 09:48 AM

    Thanks for confirming ...have a nice day