ESXi

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  • 1.  HPE server missing storageStatusInfo in MOB

    Posted Dec 02, 2022 12:10 PM
      |   view attached

    Hello,

    I recently patched a ESXi 7.0 server with the HPE custom image from October 2022. After this, our monitoring tool mentions that it can't find the disks anymore, and when I check https://ESXhost/mob/?moid=ha-host&doPath=runtime.healthSystemRuntime.hardwareStatusInfo I see that the storageStatusInfo is set to 'Unset'.

    I've already tried restarting the management services, but I think there's a HPE component that's not started properly, or didn't register properly.

    Anyone else seen this and knows the solution, or should I contact HPE for support?

    Joost



  • 2.  RE: HPE server missing storageStatusInfo in MOB

    Posted Dec 02, 2022 03:23 PM

    Hello,

    The HPE MIB is not supported anymore by HPE and should not be present anymore in the ESXi image. Reason you still have the MIB is that you updated from a previous version. The MIB incriminated is the HPE SMX-Provider.

    You can check if you are impacted :

    Document - Advisory: (Revision) HPE Smart Array SR Gen10 Controllers - Additional Disks Are Displayed In ESXi /vCenter GUI and smx-provider Errors Are Logged On Platforms Configured With Controllers Using FW v3.53 (Or Later) | HPE Support



  • 3.  RE: HPE server missing storageStatusInfo in MOB

    Posted Dec 03, 2022 12:20 PM

    Hello Joffrey,

    The article you refer to is about non-existing disks that are shown, my problem is about existing disks that are not shown.

    Joost



  • 4.  RE: HPE server missing storageStatusInfo in MOB

    Posted Dec 03, 2022 02:12 PM

    Hi Joost,

    indeed, this is the main issue, but anyway you shouldn’t rely on the SMX provider and HW information provided by HPE hosts. This is going to get worse with vSphere 8



  • 5.  RE: HPE server missing storageStatusInfo in MOB

    Posted Dec 06, 2022 07:50 AM

    The SMX vib isn't installed.

    esxcli software vib list | grep -i smx --> 0 results

    esxcli software component list | grep -i smx --> 0 results

    As I said, the problem is in MOB, see the screenshot that I provided in the first message, and I don't think that uses SNMP.



  • 6.  RE: HPE server missing storageStatusInfo in MOB

    Posted Dec 07, 2022 02:16 PM

    Hi,

    indeed the problem is different, sorry for my mistake. 

    Are you aware of this post, tho? 

    Solved: Host Hardware Status - VMware Technology Network VMTN

    The discussion looks like the one we have here, except that its about 6.7...

    Do you have the possibility to open a SR? I am very interested in the answer support could give you!