VMware Aria Automation Tools

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How to change content of Incident created by Aria Automation Plugin

  • 1.  How to change content of Incident created by Aria Automation Plugin

    Posted Jan 07, 2026 01:56 AM

    Hi,

    I am stuck as the customer's requirement is to modify the INC created after failed Aria Automation workflow in ServiceNow. The default content is as below

    Item Number :   RITM#####
    Item Name :   Virtual Machine Creation (Custom)
    RITM Stage :   Completed
    RITM State :   Closed Incomplete.
    Check RITM comments for more details

    How to change the content over here?

    Thanks in Advance...



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