Help needed: Individual account stuck in "Account Verification Pending" (Non-corporate email)

[bohan yang]

Hello Broadcom Community Moderators,

 

I am an individual user trying to download the free personal version of VMware Workstation Pro (Version 26H1u1).

 

My account email is: [e-mail]

 

I keep receiving the "Account Verification Pending" error when trying to download. When I tried to "Build my Profile" to unlock the "Broadcom Software Support Systems" service, I received a system warning stating:

 

"This option is not available to users who have registered with a non-corporate email domain."

 

I understand this restriction is for corporate users. However, VMware Workstation Pro is now free for personal use. I am a legitimate individual user and I have fully completed my personal profile (Name: Bohan Yang) using my valid personal Outlook email.

 

Could a moderator please manually verify my account or grant my personal account the permission to download the free VMware Workstation Pro? I cannot find any "Contact Support" option in the portal.

 

Thank you very much!

[Technogeezer]

Forum moderators can not fix account validation issues. The best way to get this resolved is to make a phone call to Broadcom Support (use the phone number for your geographic region). Indicate that you are having account access issues and you need to speak to Broadcom Customer Care. Do not open a technical support ticket against Workstation - this is not a product problem. 

------------------------------
Paul Rockwell (technogeezer)
vExpert 2026 (3x)
------------------------------