Help! Can not reset administrator password.

[Alex V]

Hello. Can anybody help me, please. When i`m resetting passoword for [e-mail] in my Vsphere 6, i get such error:

"VmDirForceResetPassword failed (5)"

What am i doing wrong?

For resetting `ve used KB manual: VMware KB: Unlocking and resetting the VMware vCenter Single Sign-On administrator password

Please help.

[sakthivelramali]

Hello

Please try below steps

For the vCenter Server:

1. Log in to the vCenter Server with a domain administrator account. If vCenter Single Sign-On is installed separate from the vCenter Server, log into the vCenter Single Sign-On server.
2. Open an elevated command prompt. For more information
3. Navigate to the vmdird directory with this command:
   c:\>cd Program Files\VMware\Infrastructure\VMware\CIS\vmdird
4. Open the vdcadmintool service tool with this command:
   c:\Program Files\VMware\Infrastructure\VMware\CIS\vmdird>vdcadmintool.exe
   This console loads:
   
   ===============================
   Please select:
   0. exit
   1. Test LDAP connectivity
   2. Force start replication cycle
   3. Reset account password
   4. Set log level and mask
   5. Set vmdir state
   ===============================
5. Press 3 to enter the Reset account password option.
6. When prompted for the Account DN, enter:
   cn=administrator,cn=users,dc=vSphere,dc=local
7. A new password is generated. Use this password to log into the [e-mail] account.

[Alex V]

This is fo vSphere 5. I`ve got 6. And i need to enter ACCOUNT UPN.

But when i do I`ve get this error: "VmDirForceResetPassword failed (5)"

[cwdgomez]

I have the same exact issue also. I need help ASAP!!!!!!

[bkmemeo]

The UNIX interface asks for an "account UPN", here's the default:

account UPN : [e-mail]

[7POD]

hi had the same problem.

I logged in with the local administrator and ran the Cmd as admin and after that it worked. hopes it helps.

C:\Program Files\VMware\vCenter Server\vmdird\vdcadmintool.exe

Chears

[lizreal]

I'm running vCenter on Windows 2008, this suggestion worked for me.

[Kisan_VMware]

Hi,

Follow the step to reset to reset administrator pwd, hope this will help.

1. Open command prompt as administrator on the SSO 5.5 server
2. cd /d “C:\Program Files\VMware\Infrastructure\VMware\CIS\vmdird”
3. vdcadmintool.exe
4. Press 3 to enter the username
5. Type: cn=Administrator,cn=users,dc=vSphere,dc=local
6. Hit enter
7. New password is displayed on screen
8. Press 0 to exit

Pretty easy eh?

You can get to the same utility on the VCSA by logging in with root at the console and launching the following command:

/usr/lib/vmware-vmdir/bin/vdcadmintool

Follow the same process listed above to generate a new password.

[bmorrisj]

I'm having the same issue; and I paid attention to OP's posts. This is Vcenter 6.0 where it aks for UPN, not DN.

[bkmemeo]

The UNIX interface asks for an "account UPN", here's the default:

account UPN : [e-mail]

[sagarmaru]

hi , i had the same problem.

[bkmemeo]

The UNIX interface asks for an "account UPN", here's the default:

account UPN : [e-mail]

[b_cli]

Thank you bkmemeo,that worked for me :-D

[bulatkaz]

Had the same issue with vCenter 6.0 running on Windows machine, running vdcadmintool on behalf of built-in user account, as it is suggested in https://kb.vmware.com/s/article/2144902, solved the issue.