free download always says "Account verification is Pending. Please try after some time"

[myusrn]

i'm trying to download vmware workstation pro free version from broadcom and the https://support.broadcom.com/group/ecx/productdownloads?subfamily=VMware%20Workstation%20Pro&freeDownloads=true > windows > 17.6.4 version's https download icon is presenting dialog stating "Account verification is Pending. Please try after some time".

how do i get past this it's been like this since the last time i tried months back.

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[Technogeezer]

Check out the advice in the following post in the Water Cooler community:

https://community.broadcom.com/blogs/julia-klaus/2025/05/25/trouble-downloading-fusion-or-workstation-account?CommunityKey=f92efc9f-0875-4c00-ad19-f20b3185f059

and the linked support article https://knowledge.broadcom.com/external/article/368588/

The support article says to contact Broadcom via chat or phone. I recommend using a phone call.  Choose to open a new case without having a support/site ID. At no point in time when talking to them should say that you are trying to open a  support case on VMware Workstation  (you can't open a technical support ticket with a basic Broadcom account).  Indicate you need to talk to someone from the Global Customer Care team, are having a web site access issue,  and tell them that your account has been "pending verification" for a long time. 

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- Paul (technogeezer)
vExpert 2025
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[myusrn]

Thanks so much for the very quality details and steps to get this addressed.  I called https://support.broadcom.com/group/ecx/software-contact-support > 800-225-5224 x2,2,2 [ for non-technical support vs 1 for technical support ] to request the global customer care team assistance.

The csr said the issue behind the "Account verification is Pending. Please try after some time" is because i/others did not use a corporate email address domain when registering and then following that condition did not provide a full physical address when prompted for it. They will submit request with physical address details to "internal account compliance screening team" and after 24hrs one's account verification is supposed to be done and ready for use.

I was told the way you get into this state is the first time you try and access a free download with an account that does not have a corporate email address domain it should have popped up a "trade compliance and download conditions" page asking for full physical address details. Speculation is that some customers, me included it seems, dismiss that popup as appears optional or overlook clicking the submit button, which leaves you in this pending state until you call in for it to be manually updated.

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[myusrn]

status update. i've called customer support twice now a day apart and been assured that activation teams will clear the pending activation issue on my account and to give it 24hrs of no site interactions before retrying.

still getting the same "Account verification is Pending. Please try after some time" when i click "https download" for current workstation pro free download drop. guess i'll try one more time and see if 3rd time is a charm otherwise will start creating additional account registrations linked to other email addresses and see if they successfully light up access to this.

if i didn't know better i would think broadcom doesn't want us to access this so called free distribution software.

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[RaSystemlord]

You don't need Broadcom for nothing. It is freely distributed and used.

You can download it "from anywhere". Just google and use s site that you rely on.

[myusrn]

third times a charm. as of this morning i'm not longer getting account verification is pending and the https download icon is downloading the software. thanks for the pointers.

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