Error during Converter agent deployment

[Arkady]

Hello,

Converter agent deployment failed with the following error in the Application log (Event Viewer) - tied to install locally.

Faulting application name: vmware-converter-a.exe, version: 8.6.1.25023, time stamp: 0x56b9ba76

Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9

Exception code: 0x40000015

Fault offset: 0x0005beae

Faulting process id: 0x1da4

Faulting application start time: 0x01d2b4757ce10023

Faulting application path: C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone Agent\vmware-converter-a.exe

Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

Report Id: bc822483-2068-11e7-843b-2c41388b08fa

Any ideas?

Thanks in advance.

[virtualg_uk]

Do you by any chance have an old version of converter installed already? Please uninstall old versions and re-try if applicable.

[mgagnon]

I've encountered the same issue here with one of our old Server 2003 x86 servers. (Don't ask, I'm stuck keeping it alive for who knows how long)

As noted above, Converter has never been installed on this system.

Attempts to install agent only also fail when trying to start the converter services.

I've tried install vccRedist and that hasn't help.

Manually registering the dll fails with initialization routine failed.

Systems been restarted several times, it's fully patched, hasn't had anything installed in years.

Currently system is only running 2 instances of SQL 2000 (again, don't ask....), and BackupExec 10d.

Looking for any thoughts/ideas since I'm fresh out.

300+ VMs converted with only minor issues, this one has me stumped though.

Thanks

[Rosen Tomov]

Try to run vmware-converter.exe as application in command prompt - should report much better error.

HTH

[mgagnon]

I can't even get converter installed so I won't really be able to do that.

[Rosen Tomov]

That's a different story.

If installation fails - look at %temp%\vm*.log files for fail reason.

HTH

[mgagnon]

Log doesn't reveal much either aside from service installed and then rolling back

vieInstUtil: 08/09/18 10:39:46 VMInstServiceEx::Install::done Service INSTALLED Res: 1

vieInstUtil: 08/09/18 10:39:46 VMInstServiceEx::InstallEx::done Res: 0

vieInstUtil: 08/09/18 10:39:46 InstallDriver::done (driver) Res: 0

vieInstUtil: 08/09/18 10:39:46 InstallDriver::done (property) Res: 0

vieInstUtil: 08/09/18 10:39:46 InstallDriver::done Res: 0

vieInstUtil: 08/09/18 10:39:46 VMInstallClusterDriver::Error: 0

vieInstUtil: 08/09/18 10:39:46 VMInstSystem::IsWindows2000

vieInstUtil: 08/09/18 10:39:46 VMInstSystem::IsWindows2000::done Res: 0

vieInstUtil: 08/09/18 10:39:46 VMInstallClusterDriver::Driver INSTALLED

vieInstUtil: 08/09/18 10:39:46 VMInstallClusterDriver::done Res: 0

vieInstUtil: 08/09/18 10:55:02 --------------- CA exec: VMRollbackClusterDriver

vieInstUtil: 08/09/18 10:55:02 VMRollbackClusterDriver

vieInstUtil: 08/09/18 10:55:02 RemoveClusterDriver

As mentioned before, windows event log shows the services as failing to start due to msvcr90.dll

[Rosen Tomov]

Install msvcrt package then before installation: Download Microsoft Visual C++ 2008 Redistributable Package (x86) from Official Microsoft Download Center

[mgagnon]

As noted above, this has been done already and the result is the same.

[Rosen Tomov]

Very strange situation... Converter and installation are packaged with all required files within.

There are couple msvcrt90 versions (3+)... Converter is build and looking for 9.0.30729.4148 try to find and install exact version

HTH