vCenter

 View Only
  • 1.  Error during Converter agent deployment

    Posted Apr 13, 2017 06:44 PM

    Hello,

    Converter agent deployment failed with the following error in the Application log (Event Viewer) - tied to install locally.

    Faulting application name: vmware-converter-a.exe, version: 8.6.1.25023, time stamp: 0x56b9ba76

    Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9

    Exception code: 0x40000015

    Fault offset: 0x0005beae

    Faulting process id: 0x1da4

    Faulting application start time: 0x01d2b4757ce10023

    Faulting application path: C:\Program Files (x86)\VMware\VMware vCenter Converter Standalone Agent\vmware-converter-a.exe

    Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

    Report Id: bc822483-2068-11e7-843b-2c41388b08fa

    Any ideas?

    Thanks in advance.



  • 2.  RE: Error during Converter agent deployment

    Posted Apr 14, 2017 09:26 PM

    Do you by any chance have an old version of converter installed already? Please uninstall old versions and re-try if applicable.



  • 3.  RE: Error during Converter agent deployment

    Posted Aug 09, 2018 01:39 PM

    I've encountered the same issue here with one of our old Server 2003 x86 servers. (Don't ask, I'm stuck keeping it alive for who knows how long)

    As noted above, Converter has never been installed on this system.

    Attempts to install agent only also fail when trying to start the converter services.

    I've tried install vccRedist and that hasn't help.

    Manually registering the dll fails with initialization routine failed.

    Systems been restarted several times, it's fully patched, hasn't had anything installed in years.

    Currently system is only running 2 instances of SQL 2000 (again, don't ask....), and BackupExec 10d.

    Looking for any thoughts/ideas since I'm fresh out.

    300+ VMs converted with only minor issues, this one has me stumped though.

    Thanks



  • 4.  RE: Error during Converter agent deployment

    Broadcom Employee
    Posted Aug 09, 2018 02:07 PM

    Try to run vmware-converter.exe as application in command prompt - should report much better error.

    HTH



  • 5.  RE: Error during Converter agent deployment

    Posted Aug 09, 2018 02:21 PM

    I can't even get converter installed so I won't really be able to do that.



  • 6.  RE: Error during Converter agent deployment

    Broadcom Employee
    Posted Aug 09, 2018 02:29 PM

    That's a different story.

    If installation fails - look at %temp%\vm*.log files for fail reason.

    HTH



  • 7.  RE: Error during Converter agent deployment

    Posted Aug 09, 2018 02:57 PM

    Log doesn't reveal much either aside from service installed and then rolling back

    vieInstUtil: 08/09/18 10:39:46 VMInstServiceEx::Install::done Service INSTALLED Res: 1

    vieInstUtil: 08/09/18 10:39:46 VMInstServiceEx::InstallEx::done Res: 0

    vieInstUtil: 08/09/18 10:39:46 InstallDriver::done (driver) Res: 0

    vieInstUtil: 08/09/18 10:39:46 InstallDriver::done (property) Res: 0

    vieInstUtil: 08/09/18 10:39:46 InstallDriver::done Res: 0

    vieInstUtil: 08/09/18 10:39:46 VMInstallClusterDriver::Error: 0

    vieInstUtil: 08/09/18 10:39:46 VMInstSystem::IsWindows2000

    vieInstUtil: 08/09/18 10:39:46 VMInstSystem::IsWindows2000::done Res: 0

    vieInstUtil: 08/09/18 10:39:46 VMInstallClusterDriver::Driver INSTALLED

    vieInstUtil: 08/09/18 10:39:46 VMInstallClusterDriver::done Res: 0

    vieInstUtil: 08/09/18 10:55:02 --------------- CA exec: VMRollbackClusterDriver

    vieInstUtil: 08/09/18 10:55:02 VMRollbackClusterDriver

    vieInstUtil: 08/09/18 10:55:02 RemoveClusterDriver

    As mentioned before, windows event log shows the services as failing to start due to msvcr90.dll



  • 8.  RE: Error during Converter agent deployment

    Broadcom Employee
    Posted Aug 10, 2018 07:02 AM


  • 9.  RE: Error during Converter agent deployment

    Posted Aug 10, 2018 11:34 AM

    As noted above, this has been done already and the result is the same.



  • 10.  RE: Error during Converter agent deployment

    Broadcom Employee
    Posted Aug 10, 2018 12:24 PM

    Very strange situation... Converter and installation are packaged with all required files within.

    There are couple msvcrt90 versions (3+)... Converter is build and looking for 9.0.30729.4148 try to find and install exact version

    HTH