collector inactive

[barateau2]

Issue: Advisor does not show any data or collectors.

Collector in skyline advisor shows correct version 2.1 but status in "inactive".

Looking in Skyline Organisation "manage existing collectors" the collector ID is same as in advisor and state is "unhealthy" and shows version 2.0.

Skyline appliance shows same ID as org and advisor and last seen a few seconds ago.

Looking in the collector log it does seem like the upload work fine.

2019-09-12 15:46:43,505 INFO [pool-4-thread-40] VcChangeCollectionTask [CollectionTask.java:142] [task=VC_CHANGES-FQDN] Successfully uploaded data.

Do i need to deregister collector in appliance and request new token "start over" mapping all the collectors again?

[Yuva_1990]

Hi,

Please share the required details using the below smart sheet. I will verify the status of the collector and update you.

Smartsheet Forms

Regards,

Yuvaraj

Skyline Support Moderator

[evfernandez]

Hi barateau2​

I am marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.

[barateau2]

I did answer the spreadsheet but I have had no "new" communication after that.

But you can close this as they have promised to add "skyline" to the VMware support portal.

[evfernandez]

Apologies, barateau2​.

After the collector is deployed, it takes up to 48 hours for Skyline to report any findings. We just checked the backend and it looks like the collector is active and is working fine.

If you have any issues with Skyline, kindly respond to the email we've sent today.