Can't get focus back once the host wakes from sleep.

[Danny58]

After waking the host computer from sleep, when I click the mouse on the guest operating system, it does nothing. I can go to the top and have the tabs appear, select the "Home" tab, and then back to my guest operating system. This at least unfreezes the screen but doesn't always refresh the screen. When the screen is not refreshed, when I move the mouse I can make out small areas under the mouse pointer and am able to close applications, which does refresh the portion of the screen where the application was running, but not the Taskbar buttons. 

I have two monitors connected to the computer. The host is running fine on the first monitor. VMWare, running on the second monitor can be minimized and restored and does not change the freeze until an actual action occurs within the VMWare console (not the current active guest OS). 

I have a 13th Gen Intel(R) Core(TM) i9-13900K   3.00 GHz, 64GB installed RAM.

Host: Windows 11 Pro, 24H2

Guest: Windows 11 Pro, 24H2

[Dhairya Tomar]

@Danny58Requesting you to reproduce the issue and share support bundle of the affected VM here using Help->Support->Collect Support Data

[Danny58]

Here is the VM support bundle file.

Attachment(s)

vmsupport-2024-09-14-19-39.zip   10.23 MB 1 version

[Danny58]

I also just noticed that if I don't have any applications running, coming back from sleep works fine: it sees the mouse clicks and the graphics responds. I usually am working in Visual Studio in full screen mode and when it comes back from sleep with Visual Studio open, it doesn't update the graphics on the screen, not even in the taskbar. I word it that way because when it appears to be locked, it is not really. I can perform mouse clicks, such as click on a Taskbar Icon to minimize it, and then right click over the start button to bring up the menus. Nothing appears to happen, but when I take the VM screen off of full screen, all the mouse-click functions have been performed, such as the minimizing the application that I clicked the Taskbar on and opening the start button right click menu. I hope this helps with your research in the problem. Good luck!

[Henk De Groot]

Believe I have the same issue. I did not link this to the sleep mode (yet). I have to switch to another tab to get the guest responding.

Also (in most cases) running the host on a secondary monitor and also using Windows 11 Pro.

[Eugene Mayevski]

Also discussed here . The problem occurs when the system is locked too, which means that the issue has to do with the desktop switch (here's the explanation of what this means).

[FCrane]

Try disabling "Accelerate 3D graphics" in the "Display" options of the VM Settings. This solves VMs locking up when idling for some time. However, you loose some visual effects in Windows 11 guest machines (like rounded dialog corners, etc.)

There is a serious bug in the video driver introduced with v7.6 - I hope this will be fixed quickly!