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  • 1.  Cannot log into Skyline Advisor

    Posted Apr 01, 2019 05:59 PM

    I just signed up for the first time earlier this morning. It was working at first but now I get this error when I try to log into the Advisor page:

    There was an issue with validating your login credentials against our backend database.

    For Premier Services entitled customers (BCS/MCS/HCS/Telco), please file a Support Request under Product "Skyline Advisor" to get assistance:

    For Production entitlement support customers, please proceed to the Skyline communities for assistance:

  • 2.  RE: Cannot log into Skyline Advisor
    Best Answer

    Posted Apr 01, 2019 08:50 PM

    Hi ,

    I see that you have registered the collector today.It will take minimum of 24 to 48 hours to get access to the advisor and see the findings.



    Skyline Support Moderator.