VMware vSphere

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  • 1.  backupConfiguration A general system error occurred: Internal error

    Posted Dec 25, 2017 01:39 AM

    Trying to back up a system config on a customized esxi host (HP) getting an error message

    [root@esxi6:~] vim-cmd hostsvc/firmware/backup_config

    (vmodl.fault.SystemError) {

       faultCause = (vmodl.MethodFault) null,

       reason = "Internal error",

       msg = "Received SOAP response fault from [<cs p:1f2b6468, TCP:localhost:80>]: backupConfiguration

    A general system error occurred: Internal error"

    }

    [root@esxi6:~] uname -a

    VMkernel esxi6.corp.local 6.0.0 #1 SMP Release build-6765062 Sep 29 2017 05:35:51 x86_64 x86_64 x86_64 ESXi

    Looks like someone else is having the same issue with a customized Dell image

    ESXi Host configuration backup fails

    Has anyone tried a solution offered by dell on an hp system?

    VMware vSphere 6 on Dell EMC PowerEdge Servers Release Notes

    Thanks



  • 2.  RE: backupConfiguration A general system error occurred: Internal error

    Posted Dec 25, 2017 02:48 AM

    Do you get the same error if you run the PowerShell cmdlet Get-VMHostFirmware?



  • 3.  RE: backupConfiguration A general system error occurred: Internal error

    Posted Dec 25, 2017 12:57 PM

    Did you mean  get-vmhostfirmware -backupconfiguration -DestinationPath C:\  ?

    PowerCLI C:\>  get-vmhostfirmware -BackupConfiguration -DestinationPath c:\temp

    get-vmhostfirmware : 12/25/2017 10:55:15 AM      Get-VMHostFirmware              A general system error occurred: Internal error

    At line:1 char:2

    +  get-vmhostfirmware -BackupConfiguration -DestinationPath c:\temp

    +  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

        + CategoryInfo          : NotSpecified: (:) [Get-VMHostFirmware], SystemError

        + FullyQualifiedErrorId : Client20_SystemManagementServiceImpl_BackupVmHostFirmware_ViError,VMware.VimAutomation.ViCore.Cmdlets.Commands.Host.GetVMHostFirmware



  • 4.  RE: backupConfiguration A general system error occurred: Internal error

    Posted Dec 25, 2017 01:41 PM

    Check hostd.log and see what it says.



  • 5.  RE: backupConfiguration A general system error occurred: Internal error

    Posted Dec 25, 2017 11:21 AM

    Hi!

    Try restart management agents first.

    services.sh restart

    However be care if you have LACP configured. In this scenario your host can be unavailable by network for 1-2 seconds.



  • 6.  RE: backupConfiguration A general system error occurred: Internal error
    Best Answer

    Posted Dec 25, 2017 02:19 PM

    Hello Nettech1,

    Please check hostd.log and also look if scratch partition is configured. If downloads folder inside scratch is missing, create that folder and retry the command.

    Thanks,

    MS



  • 7.  RE: backupConfiguration A general system error occurred: Internal error

    Posted Dec 25, 2017 03:08 PM

    downloads folder was missing

    hostd.log had the following error

    ha-datacenter: Bootbank cannot be found at path '/usr/lib/vmware/hostd/docroot/downloads/5227065a-5cbd-51d2-11dd-cd9f57217d04/firmware-bac

    esxi is installed on a 32GB microSD card

    after creating the downloads folder I was able to create a backup config

    Thanks



  • 8.  RE: backupConfiguration A general system error occurred: Internal error

    Posted Dec 25, 2017 03:11 PM

    It must have gotten changed from /tmp which is non-persistent.



  • 9.  RE: backupConfiguration A general system error occurred: Internal error

    Posted Dec 18, 2021 06:03 PM

    That works!!! I used ssh to create downloads directory on non persistent storage inside of /tmp/_osdatag_gtfveb for making backup of my ESXi7.0.2 before to rebuild it by using SSD boot option instead of USB