VMware vSphere

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  • 1.  After VMware Tools upgrade machine is in broken status

    Posted Sep 21, 2021 10:21 AM

    ESXi 6.7 - virtual machine is a Windows Server 2019 Standard

    I have 2 machines with same symptoms. Could be there are more.
    Machine is working fine since 1 year.
    When i try to update the existing VMware Tools 11297 to the newest the setup procedure stops at the point where the first driver will be installed (EFI). It's about 66%. I get an error which says driver can't be installed.
    After that, the LAN Adapter driver isn't working anymore.
    A second try to install the tools diddn't work. (Registry information is broken)
    A manual install of the drivers didn't work.
    My only resolution at this time is an restore from the backup.
    How can i update my machines?



  • 2.  RE: After VMware Tools upgrade machine is in broken status

    Posted Sep 21, 2021 12:15 PM


  • 3.  RE: After VMware Tools upgrade machine is in broken status

    Posted Sep 24, 2021 11:06 AM

    Hi,

     

    are the vms booting over bios or efi boot/configuration of vm, vm options?

     

    Reg

    Christian



  • 4.  RE: After VMware Tools upgrade machine is in broken status

    Posted Sep 27, 2021 05:08 AM

    They both booting over "Bios".



  • 5.  RE: After VMware Tools upgrade machine is in broken status

    Posted Sep 27, 2021 07:50 AM

    Hi,

     

    just the first thought, but now I checked this on our win2019 vms and some of them are on bios boot, but don`t make any problems by tools updates.

    Can you clone one of vms and then test it w/o network?

    What a vm versions have you there?

     

    Reg

    Christian Z.

     



  • 6.  RE: After VMware Tools upgrade machine is in broken status

    Posted Sep 27, 2021 08:18 AM

    I now deinstalled the nic an rebooted the computer. After that i tried to update VMware Tools to 11.3.0.
    Didn't work. Same error.

    After that i tried to install VMware tools an deselect all drivers.
    This works an the icon in the taskbar shows V11.3.0

    After that i reboot and try to install the drivers afterwards.
    Same error.

    I'm a little step forward but i tried now many ways. (I think 10 different possibilities.)
    No luck.

     



  • 7.  RE: After VMware Tools upgrade machine is in broken status

    Posted Sep 27, 2021 10:17 AM


  • 8.  RE: After VMware Tools upgrade machine is in broken status

    Posted Sep 27, 2021 10:41 AM

    Sorry.

    But i can deinstall the actual tools 11.3.1 without problems.
    I can upgrade or install VMwarte tools 11.3.6
    We have over 80 virtual windows machines.
    These two are the only one where it didn't work.

    I tried:
    - uninstalling an installing 11.3.1 and upgrade to 11.3.6
    - uninstalling 11.3.1 an installing 11.3.6
    - upgrading directly to 11.3.6
    - deinstall 11.3.1, deinstall nic , reboot, install 11.3.6
    - uninstall 11.3.1, cleaning registry, reboot, install 11.3.6
    - upgrade .NET Framework 4.8 manual, install 11.3.6
    - upgrade from 11.3.1 to a different one
    - uninstall 11.3.1 and install 11.3.6 in automatic mode
    ...but now my options went down....
    ...i have no more ideas

    The 2 machines are working without problems as long i didn't update the tools. But this is not a solution.