accelerate 3d Graphics

[VMware Community Member]

Hello, I'm new here and this is my first time posting a question. I have a new Dell G15 Ryzen 7 edition with an RTX 4060 graphics card. I installed VMware Workstation and created a Kali Linux virtual machine with GNOME. It worked perfectly at first, but after updating Kali Linux and everything else, restarting, and enabling 3D acceleration, my Kali Linux stopped working properly. Now, I mostly see a black screen, and even if it does work by chance, it lags terribly.

[Grant Gilson]

Hi ,

Your host system, appears to be one of those laptops that have a iGPU + GPU combo, they usually come with an out of date graphics driver. This might be a host graphics driver bug  and updating your GPU drivers might resolve this, 

If that doesn't help, send a vmware.log of the vm running, and I can try to see if there's something I can spot.

[VMware Community Member]

i already update the Nvidia to the latest version i tried everything 

[VMware Community Member]

How can i take the log while running the virtual machine

[VMware Community Member]

 hi please reply

[Dhairya Tomar]

 Ticket has been raised internally, relevant team will look into the same.

Unable to reproduce the issue on 13th Generation Raptor Lake with I7 processor machine with Windows 11 as Host, I was able to install Kali Linux(Kernel version-6.6.9) as Guest. Internally upgraded the Kali linux VM by using commands sudo apt update and sudo apt upgrade,retsrtaed the VMs several times including Suspend/Resume, unable to reproduce the issue.
Kali Linux ISO downloaded from here-https://cdimage.kali.org/current/kali-linux-2024.1-installer-amd64.iso.

 Once you reproduce this issue, please share support bundle here in this thread using below-

Help->Support->Collect Support Data

 

 

[Dhairya Tomar]

 Apart from the above details I asked for, please share vmx file of the affected VM.

[VMware Community Member]

Attachment(s)

Kali Linux.zip   1 KB 1 version

[VMware Community Member]

 Here you go check this is ok ??

Attachment(s)

Kali Linux.zip   1 KB 1 version

[Dhairya Tomar]

 vmx file looks fine.

Also as requested in previous comments, please share the support bundle using the steps I mentioned.

I believe by mistake you Marked this issue as Solved, you may have to revert it as the issue is still persisting on your setup

[VMware Community Member]

yes by my mistake i market issue is resolved sorry is there any way i can share the video you understand better

 

[Dhairya Tomar]

 You can share the video via direct download link or zip and attach the same here.

[VMware Community Member]

yes let do a screen recording or something it would take like 15 min because i never tried screen Recording 

[Dhairya Tomar]

 Team will check the logs you provided and if required we will ask for video.

[VMware Community Member]

 Any update 

[Dhairya Tomar]

 Will let you know once there is any update

[VMware Community Member]

 OK Thank you so much for replying

[VMware Community Member]

While running the kali my mouse cursor lagg very bad like very bad and my Laptop start's lagging i have to wait like 1to2 min to get back to normal and i have to end task from the task manager

 Video

• Recording 2024-03-26 124616.mp4

[VMware Community Member]

 look 

[VMware Community Member]

 Any Update it's been to long even i provided the video for information

 

[Dhairya Tomar]

 Awaiting response from Team, will inform if there is any update

[VMware Community Member]

ok

[VMware Community Member]

i am not getting it can you explain in detailed please

[Dhairya Tomar]

 

To get Support bundle:

1) Select the VM where you are seeing this issue in Workstation.

2) Go to Menu,Help->Support->Collect Support Data.

3) Collect full support logs, once they are ready, please share them here.

 

To get the vmx file:

1) Select the VM where you are seeing this issue in Workstation.

2) Right click the VM in the library and click on Open VM Directory.

3) By default, vmx file will be selected by default with type "VMware virtual machine configuration", share that file as well in this thread.

[VMware Community Member]

i sent the wrong one my Bad i am sending you new to this thread 

Attachment(s)

Kali.zip   1 KB 1 version

[VMware Community Member]

Attachment(s)

vmsupport-2024-03-26-12-25.zip   3.64 MB 1 version

[snop]

I can confirm this, 3D rendering stopped working with the latest mesa 24, I tried 3 different distributions (Gentoo, Fedora GNOME/KDE) with different Mesa versions, and is everywhere the same.

Look eg. https://forums.gentoo.org/viewtopic-t-1167102-highlight-vmware+kde.html

At first, I thought that it's a Gentoo packaging problem, but isn't. Yesterday I tried Fedora 39 KDE where is mesa 23.2.1 and it worked, then I tried Fedora 40 (beta) GNOME with mesa 24.0.1 and it completely froze VMware and I had to restart whole host system.

I also tried with different kernel versions from 6.6.x to 6.8.3 and it looks like the latest kernel makes it maybe a little less buggy, but it's practically the same, black screens, if you are lucky then after 10-20 seconds the desktop will be partially rendered, but it falls apart in seconds, like black or gray boxes, partially rendered windows and at the end it freezes anyway.

If you are lucky, your desktop renders and you open the terminal then eg. vblank_mode=0 glxgears and hitting enter do nothing for 1-2 seconds, there is some weird lag.

I also looked into the Xorg.0.log, /var/log/messages, and dmesg, but it looks normal, there are no errors, that is also weird that whole desktop crashes and there are no errors in logs.

Disabling 3D acceleration solves this problem, fortunately.

[VMware Community Member]

Thank you so much finally someone knows about the problem but when i disable the  accelerate 3d Graphics gnome works perfect but there is no animation nothing feels pretty awkward to use gnome without any animations  see people also facing the the same problem

[snop]

That is the current reality, we will need to wait for the fix, if the fix will not be in the next release then we will wait a long time 🫤

But there is also another problem, even if the 3D acceleration is disabled. I'm using vmware-kvm.exe and switching into/between the VM using the Pause/Break key. I've been using this functionality ~5 years and it always worked perfectly. But currently, sometimes happen that it only shows a black screen, it happens too often to be ignored.

I started VM now and it happened to me after 5 switch to VM (Pause/Break using vmware-kvm.exe) but the rate of how often this happens is ~ 1:20 or 1:50, so sometimes can happen that it shows the black screen only.

So there will be something wrong even if 3D rendering is disabled.

[VMware Community Member]

Yes, I totally have been waiting for so long to get the solution, and I think that this problem has persisted for a very long time, around 5 to 6 months. Why hasn't the VMware team noticed this yet? 

[VMware Community Member]

 how long does it going to take i think it's been 20 days up 

[snop]

VMWare Workstation releases are around every 4-6 months, v17.5.1 was released on 27 FEB 2024 according to release notes v17.5.1 so the next release will be around July? That is plenty of time to fix it, but fixing problems like these is tricky, 3D rendering is no joke.

Another thing is that this bug is for the latest X versions and VMWare always supports a few releases back. There is always a fight between vmwgfx and the latest Xorg. Xorg doesn't care about vmwgfx and they are pushing changes even if they break vmwgfx and then vmware fixes it later then. This is how I perceive it, it may be a little different but that is how I see it personally.

[VMware Community Member]

yeah you are totally right but i have one question why no one noticed there so discussion on reddit or not even in youtube no one upload the video nothing even no one talked on the any form is it in weird 

[VMware Community Member]

 Are you going to reply at least reply something

[Dhairya Tomar]

 Team is trying to figure out a way to reproduce this issue In house, once we get to that point, you will be updated

[VMware Community Member]

you can just watch the video that I've sent you early

[Dhairya Tomar]

After updating below in the vmx file-

mks.enableDX12Renderer = "FALSE"
mks.enableGLRenderer = "TRUE"

Please share how is it working and what issues you are still facing

[Dhairya Tomar]

Please update to the latest Workstation Version 17.5.2 and update if the issue still exists.

[snop]

I finally found this thread, old VMware forum was migrated to Boradcom without any redirects, it took months to index this by google bot.

It's ~1 year 3D acceleration stopped working, I would like to see it fixed.

I tried

mks.enableDX12Renderer = "FALSE"
mks.enableGLRenderer = "TRUE"

But it didn't help, the same problem still.

This problem started after some upgrade to Mesa 24.x, I know it because there were older mesa drivers for some time in my distro so I pinned them to have 3D accel working, but they were removed/deprecated and mesa 24 is the only option since then.

It looks like the problem already starts during booting during passing framebuffers from UEFI vmwgfxdrmfb to vmwgfx drivers because it stops logging kernel messages to the console around logged vmwgfxdrmfb messages and then it directly shows sddm login page.

I'm attaching a screenshot where it stops logging these kernel messages. If 3D accel is disabled it normally continues logging, for me the next messages are about OpenRC.