VMwareTools issue

[etric]

Hello,

So i do not know if i have vmware tools installed? I go to the virtual machine tab and try to select install tools and it is not highlighted. I am trying to run windows 7 with fusion but it will not start up. so, i am assuming i do not have tools installed.I appreciate anyones help

[tracywang]

You cannot install tools while VM is not running. When your VM is powered on, the install tools will be available.

So your problem is you cannot run the Windows 7. Can you try reinstall the VMware Fusion, or just try reboot your Mac to see if it's gone.

If all fails, to help figure out what is what the best way to provide comprehensive diagnostic information is to use the "Collect Support Information" command from the VMware Fusion (menu bar) > Help > Collect Support Information and then attach the .tgz file it created on your Desktop to a reply post.

[WoodyZ]

to help figure out what is what the best way to provide comprehensive diagnostic information is to use the "Collect Support Information" command from the VMware Fusion (menu bar) > Help > Collect Support Information and then attach the .tgz file it created on your Desktop to a reply post.

How about you write something in your own words instead of just copying and pasting something I wrote!

[tracywang]

Because I think your words is good. If you feel angry about copying your words, I would say Sorry to you.:smileysad:

[etric]

Ok, I rebooted my computer but nothing seemed to help. Infact, everytime I open fusion and go to reboot. My comuter will not shut off. I am having to force it to shut down. So, something is wrong. I unfortunately cant reinstall just yet because I have my cd at my house. Also, I am not receiveing any tiz. on my desktop. Would I be able to find this file anywhere else? Thank you for the help 

[tracywang]

Did you see Collecting support Information dialog pop up after you click Help-> Collect Support Information?

If yes, you should see another dialog including below words:

Support information collected.

Support information has been saved to your desktop as vm-09-05-11.186.tgz. Please include the file together with our support request.

[etric]

Ok,

Here is the file.

Thanks

Attachment(s)

vm-09-04-11.291.tgz   631 KB 1 version

[tracywang]

Hi Etric,

Your log indicated your Windows 7 x64.vmwarevm doesn't exist in below path:

/Users/tric9721/Documents/Virtual machines/Windows 7 x64.vmwarevm

So, Were you delete your VM? Or have you moved it to somewhere?

Generally speaking, you can locate your VM from Fusion Library, right click the VM icon -> Show in Finder. If there is no VM, it means the VM were deleted or moved but the vm icon wasn't deleted from the Library.

[etric]

Sorry I forgot I deleted it.

Attachment(s)

vm-09-05-11.338.tgz   644 KB 1 version

[tracywang]

Can you try to delete the lock file in the VM bundle and start VM again?

Right click your VM bundle, Show Package Contents, delete the all the file with .lck extension. such as: Windows 7.vmx.lck, *.vmdk.lck, *.vmem.lck

[WoodyZ]

tracywang wrote:

Can you try to delete the lock file in the VM bundle and start VM again?

Right click your VM bundle, Show Package Contents, delete the all the file with .lck extension. such as: Windows 7.vmx.lck, *.vmdk.lck, *.vmem.lck

I didn't mention anything about this earlier for a couple of reasons, one the fact that it had already been posted for over 6 hours when I saw it and the second was that there was nothing installed in the Virtual Machine yet however since you ask how I knew there was nothing installed in the Virtual Machine yet I want to point out to you that the Virtual Machine was running at the time the .tgz file was compiled and the .lck folders/files were active, not orphaned, and frankly under the circumstances you had no business suggesting they be deleted.  In other words under the circumstances not only was it not applicable to the issue and because the Virtual Machine was running you should not be telling Users to delete open files from under a running Virtual Machine.  If anything, when telling someone to delete files from within the Virtual Machine Package you should makes sure the files are orphaned and the Virtual Machine is not running and VMware Fusion is closed.  Or if not orphaned then deleting the Virtual_Machine_Name.vmss file if the Virtual machine is hanging on Restore or the .lck folders/files if VMware Fusion complains that it can't start the Virtual Machine, as an example.

Otherwise unless you really know what you're doing you should be very careful when it comes to telling Users to delete things and when you do you should reminded Users to have backups when applicable before doing so!

[tracywang]

Yes, I agree the .lck shouldn't be deleted while VM is running, however, when I tell user to try delete it, I see the log said: setting power state poweroff. And from the question what user asked: "I am trying to run windows 7 with fusion but it will not start up." we know, he can't run the vm currently. So, that's why I tell him to delete the .lck without worried about data loss. Note I did't ask him to delete the file other than .lck. So I really know what am doing.

And another issue is, you said he was running support tool while vm was running, however, I see the time of running support tool is Sep 05 00:02:41

but the time in vmware.log is from 00:00:55 to 00:01:13, they were not cross!

[WoodyZ]

The Windows 7 Virtual Machine that is shown in vm-09-05-11.338.tgz does not have an OS installed yet and therefore you cannot install VMware Tools in the Guest until the OS is installed.

[tracywang]

Hi Woodyz, Can you tell me why there is no OS installed?

[WoodyZ]

tracywang wrote: Can you tell me why there is no OS installed?

Are you serious?  There is no OS installed because the User hasn't installed it!  What more explanation do you need?

[tracywang]

Maybe I am silly, but I really want to know how you know it? such as judging from vmware.log and which log info line indicated out the os hasn't been installed.

I just tried to get the thing clear from reading logs, but I must misread. Could you share some tips for me?

[WoodyZ]

tracywang wrote: Maybe I am silly, but I really want to know how you know it?

Because I'm a highly skilled and trained IT Professional! :smileywink:

I just tried to get the thing clear from reading logs, but I must misread. Could you share some tips for me?

The best tip I can give you is to not get involved in issues that you really do not have a good handle on or a solid understanding of the data you're analyzing to base your replies on.

[etric]

Ok,

I have the windows 7 installation disk. Do i need to run in bootcamp first before I can have it start up in fusion? Thank you for all the help[

[tracywang]

You don't need to run bootcamp first, you can install it directly in fusion.

Insert your installation optical disk, go to fusion menu File -> New... to install a fresh Windows 7.

[WoodyZ]

etric wrote: I have the windows 7 installation disk. Do i need to run in bootcamp first before I can have it start up in fusion?

That all depends on what you want!  If you only want one install of Windows 7 and it be natively installed on physical harware then you need to install using Boot Camp Assistant.  Note that if you do install it via Boot Camp Assistant and then decide to also run the Boot Camp partition as a Virtual Machine via VMware Fusion you will need to go through Windows Product Activation again.

Otherwise just install it in a Virtual Machine using VMware Fusion.

[etric]

Well, I have done that a couple of times now. So, would you say its the windows 7 installation disk havng the issue rather than fusion?

[WoodyZ]

etric wrote: Well, I have done that a couple of times now. So, would you say its the windows 7 installation disk havng the issue rather than fusion?

It could be a installation media issue however we do not have enough information to make that determination.

Are you using Physical Optical Media or an ISO Image?

Where did the Physical Optical Media or the ISO Image come from?

If Physical Optical Media was it purchased as a DVD or was it downloaded as an ISO Image and then burnt to Physical Optical Media?

If Physical Optical Media have you ever successfully booted a Physical Machine or a Virtual Machine with it?

If ISO Image have you ever successfully booted a Virtual Machine with it?

[WoodyZ]

Before doing anything else I want to point out to you that you are using VMware Fusion 3.0.2 build-232708 running under Mac OS X 10.7 (11A511) and this version is not really supported under Mac OS X 10.7.

You should download VMware Fusion 3.1.3 directly from VMware's web site, not try to do a upgrade install, and then uninstall VMware Fusion 3.0.2, reboot the Mac and then install VMware Fusion 3.1.3.

After you've done this then we can troubleshoot further if you still are having issues.

[etric]

That was the issue, all fusion needed was to be updated. Thank you so much for all your help!!!

[tracywang]

Hi Etric,

I am confused, did you reinstall a fresh windows 7? or reinstall a latest version of fusion? or both?

[etric]

All I did was update the fusion software. So, obviously the fusion disc I had was not compatible with my MAC 10.7. Once I updated and reinstalled I then reinstalled the windows 7 and it started up in fusion:)