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Fusion 13 Mouse wheel scrolling issue

calimeropulcino

calimeropulcinoOct 20, 2023 05:52 PM

  • 1.  Fusion 13 Mouse wheel scrolling issue

    Posted Feb 27, 2023 10:41 PM

    Since I upgraded to Fusion 13 I have noticed an issue with mouse scrolling. 

     

    I have a mouse that has a free-spinning wheel. If I scroll at a normal speed everything is fine. 

    However, if I scroll at a very high rate of speed, the scrolling reverses direction during the high speed and then returns to the intended direction when the wheel slows down. 

    This did not occur while using Fusion 11, and it does not occur in macOS 13.

     

    I am using Fusion 13 pro and the guest VM is the same Windows 10 OS I was using on Fusion Pro 11.



  • 2.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Feb 28, 2023 03:25 AM

    Since Fusion 11 wasn't supported on Ventura, I presume you upgraded the host OS as well between the two?  If so, there's two thoughts - one is that Apple rebuilt the USB subsystem in Monterey and broke a lot of things, so if it's a USB mouse that could be it.

    The other thing is that Ventura and Monterey put much heavier loads on the host than Big Sur and earlier.  It's possible that your host/guest stack is causing resource contention.  What's the host and guest config?



  • 3.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Feb 28, 2023 05:04 PM

    As an extra data point, I see this same problem with Fusion Pro 13.0.1.

    However in my case I previously had Fusion Pro 12.2.5 running on a mac 13.2 host without the issue.  Simply upgrading to 13 introduced the issue.  It occurs on both mac and Windows preexisting VMs.  Another odd aspect is that the problem does not occur is I switch to the Unity view.

    The mouse in question is USB.  I will try to dig out a wireless mouse to see if that changes anything.  EDIT:  I see the same issue with a bluetooth mouse, unfortunately.

     



  • 4.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Mar 01, 2023 09:10 PM

    You are correct, I did upgrade macOS and then Fusion. 

    My mouse is Bluetooth.

     

     



  • 5.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Mar 01, 2023 09:15 PM

    Host: Mac Book Pro 2019, 2.4 GHz 8-Core Intel Core i9, 64GB Ram

    Guest: Windows 10 Ent, 4 CPU, 16GB Ram



  • 6.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Sep 08, 2023 04:47 PM

    UncleJames_0-1694191517585.png

    Odd thing is that if I drop back to using Fusion 12.5 the problem goes away.  Come back to Fusion 13 (any version) and the problem returns. Go back to Fusion 12.5 the problem goes away.  [Sorry, didn't see your post earlier.]

     



  • 7.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Sep 08, 2023 05:18 PM

    How do we get this seen and added to a known issue list so they will work on fixing it?



  • 8.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Sep 08, 2023 05:20 PM

    Wish I knew. I opened a support ticket with them and showed it all to them.  They tried a few things and then (pretty much) shrugged their shoulders and closed the support ticket.



  • 9.  RE: Fusion 13 Mouse wheel scrolling issue

    Broadcom Employee
    Posted Sep 08, 2023 05:42 PM

    What's the support ticket number?

    I can make sure it gets converted into a bug report.



  • 10.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Sep 08, 2023 05:58 PM

    Thank you for the help. 

     

     do you mind sharing your support ticket number?



  • 11.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Sep 08, 2023 06:08 PM

    Support # 22382089311



  • 12.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Sep 26, 2023 06:29 PM

    Did this get added as a bug report?  

     

    Support # 22382089311



  • 13.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Oct 02, 2023 09:17 PM

    Following up, 

     

    Were you able to get this issue converted into a bug report?

     

    Thanks for the help!



  • 14.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Oct 17, 2023 05:01 PM

    I am observing the same issue with Fusion Pro v13.2 on macOS Ventura. I filed a separate post with an unsuccessful workaround. Happy to consolidate in this thread. Does anyone know if/how we can attempt to get some attention at VMWare on this issue?

    Other post, for reference: https://communities.vmware.com/t5/VMware-Fusion-Discussions/Mouse-wheel-scrolling-broken-in-VMWare-Fusion-Pro-13-0-2-on/m-p/2991041/highlight/true#M184829



  • 15.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted May 08, 2023 02:56 PM

    Has this problem been fixed in any of the newer versions of Fusion 13? I finally dropped back to Fusion 12.2.5 and that stopped the problem.

    I should note that I worked with support for a while. They eventually gave up.



  • 16.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Oct 20, 2023 04:29 PM

    I just upgraded to 13.5 and I can confirm the scrolling issue is resolved in 13.5.



  • 17.  RE: Fusion 13 Mouse wheel scrolling issue

    Posted Oct 20, 2023 05:52 PM

    I can confirm the issue is resolved as well