Fusion

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  • 1.  Fusion 12 Personal Use License to 13 Personal License

    Posted Nov 19, 2022 04:36 PM

    I already have a Personal Use license for Fusion Player 12. Now, I am trying to get a 13 license. I referred to https://kb.vmware.com/s/article/90058 , which directed me to https://customerconnect.vmware.com/web/vmware/evalcenter?p=fusion-player-personal .

    When I logged in on this page, I could see the 12 license, but I could not see how to get a new one for 13. Since the FAQ page says "Personal Use customers may register for a new free license from this link (...) regardless of the currently owned license." I think I am supposed to get a new license for 13.

    What should I do to use Fusion 13 with personal license in my case?

    Thanks!



  • 2.  RE: Fusion 12 Personal Use License to 13 Personal License

    Posted Nov 19, 2022 05:08 PM

    I had trouble using the direct link that you noted, even after successfully downloading the personal use license for Fusion 13. I got the blank screen that others have posted.

    If I navigated from the top of the Customer Connect portal, through the maze of "Trial and Free Products", I found the signup for personal use license here:

    https://customerconnect.vmware.com/en/evalcenter?p=fusion-player-personal-13

    It differs from the one posted in the tech note as it has the "-13" at the end.

    See if this works for you.

     



  • 3.  RE: Fusion 12 Personal Use License to 13 Personal License

    Posted Nov 19, 2022 07:48 PM

    Thanks,  

    I tried the way you told me. Although I found the register button on the Personal Use License page, after I clicked it, it forwards me to Customer Connect, which shows only a blank page and seems to be a pre-login screen. It does not even let me get a license. If I press the login button, it forwards me to the top of customer connect.



  • 4.  RE: Fusion 12 Personal Use License to 13 Personal License

    Posted Nov 20, 2022 05:05 AM

    I'm having the same issue here... seems like an issue for years already...



  • 5.  RE: Fusion 12 Personal Use License to 13 Personal License

    Posted Nov 20, 2022 03:49 AM

    I also am having this issue, is this a bug?



  • 6.  RE: Fusion 12 Personal Use License to 13 Personal License

    Posted Nov 20, 2022 03:48 PM

     

    I'm having the same issue.  The URL is:

    https://customerconnect.vmware.com/account-registration?source=evap&p=fusion-player-personal-13&loggedin=true

    and the screen is blank.  After exiting everything, noticed that the VMware fusion icon on the dock has already changed. 

    Double-click on the icon now shows the VMware Fusion 13 license agreement page.  After pressing the "Agree" button,

    we're back to the licensing page.

     



  • 7.  RE: Fusion 12 Personal Use License to 13 Personal License

    Posted Nov 23, 2022 01:43 PM

    This worked for me https://customerconnect.vmware.com/en/evalcenter?p=fusion-player-personal-13. Selected Register under license and download and was initially hesitant because at the bottom of the registration it mentioned signing up for a trial but after submitting the form I was taken to the page with the VMware Fusion Player 13 – Personal Use license key.