The Water Cooler

Video: New Q&A Discussion Type Coming Soon - BETA 9/23/20 

09-22-2020 12:37 PM

All,

In many of our past community lives, we have seen the option to either post a Question or an Open Discussion to a Forum.   Higher Logic is rolling that feature out and we are in the BETA group.

When using the Question Discussion Type, I recommend including as much info as possible to shorten the time to resolution (not private or customer info like serial numbers, pw or anything like that).

I would also recommend phrasing your title and description in the following fashion:   How do I, Where can I find, Why is, What can, When is the - in question format.   It will help us answer and help us when we share the community thread in support where we intend to post a Question, then Best Answer as a content type.

Here is a walk-through of the BETA version

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