This 30-minute webcast covers how to harness the power of the CA Knowledge Base written by product experts. This webcast covers multiple support channels and give you the facts to decide which is best for you, the best resources how to follow engineers, find knowledge, and help shape the future of self-service support.
• Rachel_Macik: Introduction to CA Standard Maintenance and the support channels available to you
• Suzi_Westmoreland : The difference between knowledge and documentation
• ChristieJoy : Anatomy of the Knowledge Base
• Mike Haering : Browsing and Searching for Knowledge
• Chris_Stallone : Finding Knowledge in the Communities
• The future of these resources
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