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 GP4.3.30 和5.16的EOGS EOSL的时间、以及EOGS能够提供哪些服务,如果在EOGS期内生产有重大故障,是否帮忙解决?

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Rain Liu posted Mar 09, 2020 04:34 AM

 

Peter O'Donovan's profile image
Broadcom Employee Peter O'Donovan

Hello Run,

 

GP4.3.30 has EOGS on 2020-04-30 and EOTG(EOSL) 2021-04-30

GP5.16 ha EOGS on 2020-9-30 and EOTG(EOSL) 2021-09-30

 

Please see all details on the matrix

https://d1fto35gcfffzn.cloudfront.net/support/PivotalLifecycleMatrix.pdf

 

EOGS means that we will General service is finished and only Technical Guidance will be give to production affecting issues. Which means guidance via email and ticket updates only. No webex or calls will be provided. Also there is no R&D support. So if the issue looks like a bug in the code, R&D will not look at it and needs to be upgraded.

EOTG means that we will no longer provide technical guidance and all issue will no longer be looked at.

 

Regards,

Peter

 

Hā Run,

 

GP4.3.30 De EOGS zài 2020-04-30 hé EOTG(EOSL) zài 2021-04-30

GP5.16 Gōngqīng EOGS jiāng yú 2020-9-30 hé EOTG(EOSL) zài 2021-09-30

qǐng zài jǔzhèn shàng chákàn suǒyǒu xiángxì xìnxī

 

https://D1fto35gcfffzn.Cloudfront.Net/support/PivotalLifecycleMatrix.Pdf

 

EOGS yìwèizhe wǒmen jiāng wánchéng yībān fúwù, bìngqiě jǐn duì shèjí wèntí de shēngchǎn tígōng jìshù zhǐdǎo. Zhè yìwèizhe jǐn tōngguò diànzǐ yóujiàn hé piàozhèng gēngxīn tígōng zhǐdǎo. Bù tígōng webex huò diànhuà. Yě méiyǒu yánfā zhīchí. Yīncǐ, rúguǒ wèntí kàn qǐlái xiàng shì dàimǎ zhōng de cuòwù, zé R&D jiāng bù huì kǎolǜ tā, ér xūyào duì qí jìnxíng shēngjí.

 

EOTG yìwèizhe wǒmen jiāng bù zài tígōng jìshù zhǐdǎo, yě bù zài guānzhù suǒyǒu wèntí.

 

Wènhòu,

bǐdé

 

Rain Liu's profile image
Rain Liu

thx.