03-26-2018 10:51 AM - edited 03-26-2018 10:52 AM
Apologies for inappropiate 'forum' location.
We have been working with CDW for about 2 months now to Purchase a Support contract on 2 Brocade 300's.
The Internal email 'Contracts@.' ( sorry forgot exact name ). - they have not been helpful.
CDW has not heard anything from their requests to buy a Service Contract From Brocade.
Any other Companys that provide Brocade support that someone could recommend ?
i have called the main support #.. and the only thing they can give me the the Email of the contract department.
They DONT have a telephone. ( convienient )
To say were Incredibly Frustrated is an Understatement.
Apologies for Hijacking the Thread,
03-26-2018 11:51 AM
Welcome to the Community!
Not "Hijacking" at all - perfect question for the community.
While we still encourage the Community to assist with your post, I wanted to let you know that I have passed your questions on to our TAC Engagement Team. They will be reaching out to you shortly.
Once your case is closed, if appropriate, we will post the resolution to this thread to help others within the Community; or, if you'd prefer, please come back and post the resolution yourself.
Please let us know if there is anything else we can do to help facilitate your case resolution.
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Brocade Community Manager
03-26-2018 12:01 PM
feew additional info to Jason post.
Brocade 300 are EOL / EOS = End of Life and End of Service
if those switch are not under maintenance, is a bit difficult to purchase a support contract for EOL / EOS Item, but you should be able to get support from brocade as PAYG
03-26-2018 12:49 PM
03-26-2018 12:59 PM
AFAIK, Brocade 300 is at 99,999% End of Sales ! and for End of Sales Products cannot be longer purchase maintenannce Contract.
why you want to purchase such old Brocade 300 instead newest model such as 6505 or G610 ?
03-26-2018 01:15 PM
Definitely, we can use private messaging for any sensitive info to make sure we keep it off the web. Your inbox is located in the top menu bar once you are logged in.
Thanks - working with my back-end support to provide you with more info.
09-12-2018 03:11 PM
So I have a Brocade 5000 I purchased 2nd hand, unfortunately they didn't restore the passwords and I can't access it.
From what I can tell I need an active support account to reset the switch? It was mentioned in this thread that customers can PAYG but I can't find any information about doing so?
Could you please message with the price to perform a password reset or who to contact?