12-18-2018 07:16 AM
I'm having issues getting my 'In Support' switches linked to my Borcade account.
My reseller was Dell and they can see the swithces in their Brocade portal as in support and asked that I contact Brocade; which is proving to be the most difficult support process I've ever experienced.
The email@example.com doesn't work.
The web support form that I filled in on 2 separate occassions has not been responded to in over 3 weeks.
Dell keep bopuncing me back to Brocade.
Can someone please tell me how on earth I can email support to get this issue sorted?
12-18-2018 09:13 AM
if you have purchased the switch trough DELL/EMC, the same with Support and Maintenance Contract , then you have to open a TAC with DELL/EMC
--->>>The firstname.lastname@example.org doesn't work.
....@brocade.com domain/email are not longer available.
--->>>Dell keep bopuncing me back to Brocade.
--->>>Can someone please tell me how on earth I can email support to get this issue sorted?
Sure, forward this answer to DELL support, or send me a PM with the email and contact from DELL included any Case Number i'll be happy to give the Guy's some instructions.
12-18-2018 10:25 AM
Hm. Having worked at both Dell and Brocade, I can say that I have never heard of asking a customer to contact Brocade directly.
Dell was quite some time ago though.
On the pull tab on the switch, does it show a Dell service tag? If so, Dell should be responsible for support.
12-19-2018 07:03 AM
12-19-2018 09:57 AM
Is Dell sending you here for downloads? If so, then this makes sense. We always used Brocades downloads for FOS, etc. For EMC, that was different. We used EMCs support for FOS downloads. (It depended on who the seller was. Dell or EMC, which now, I suppose, is more complicated because EMC *is* Dell now...)