Firmware download timed out. (0x23), after repair no firmwareupdate possible 6510switch

[patrick.de-jonge]

Yesterday i've started a firmware update on a brocade 6510 gen5 switch from v7.3.1d to v7.4.2c. The firmware update was very slow due to network issues (32-40kb/sec), and the firmwaredownload failed, It did a succesful repair, but after that every attempt to update the firmware fails.

Log failure:

hss-diag-7.4.2c-10

############################### [ 100% ]

Removing unneeded files, please wait ...

Firmwaredownload timed out.

Firmware download failed - Firmware download timed out. (0x23)

Aborting firmwaredownload now.

Firmwarecommit has started on the local CP. Please use firmwaredownloadstatus and firmwareshow to see the firmware status.

Validating the filesystem ...

IJMSAN2X6:admin> Finished removing unneeded files.

creating the old storage file

Repairing the secondary partition now.

Please wait ...

Repair on the secondary partition completes successfully.

IJMSAN2X6 login: admin

Password:

IJMSAN2X6:admin> firmwareshow

Appl     Primary/Secondary Versions

------------------------------------------

FOS      v7.3.1d

         v7.3.1d

IJMSAN2X6:admin> firmwaredownloadstatus

[1]: Wed May 30 08:22:56 2018

Firmware is being downloaded to the switch. This step may take up to 30 minutes.

[2]: Wed May 30 08:52:55 2018

Firmware download failed - Firmware download timed out. (0x23)

[3]: Wed May 30 08:52:55 2018

Firmwarecommit has started on the local CP. Please use firmwaredownloadstatus and firmwareshow to see the firmware status.

[4]: Wed May 30 08:52:56 2018

The firmware commit operation has started. This may take up to 10 minutes.

[5]: Wed May 30 08:58:00 2018

The commit operation has completed successfully.

IJMSAN2X6:admin>

after the succesful repair i've tried to do the firmwareupdate again from another FTPserver which is also used for firmwareupdates, and the download also fails on several errors:

/bin/mv: cannot create regular file `/var/log/fwdl.log.save': Permission denied

wget: /var/log/wget.log: Permission denied

please advice how to repair this and restart a successful firmware upgrade

full log:

IJMSAN2X6:admin> firmwaredownload
/bin/mv: cannot create regular file `/var/log/fwdl.log.save': Permission denied
Server Name or IP Address: 10.106.40.210
User Name: patrick
File Name: /v7.4.2c/release.plist
Network Protocol(1-auto-select, 2-FTP, 3-SCP, 4-SFTP) [1]: 2
Password:
Server IP: 10.106.40.210, Protocol IPv4
Checking system settings for firmwaredownload...
wget: /var/log/wget.log: Permission denied
wget: /var/log/wget.log: Permission denied
Failed to access ftp://patrick:*******@10.106.40.210//v7.4.2c/release.plist
The server is inaccessible or firmware path is invalid. Please make sure the server name or IP address, the user/password and the firmware path are valid.

[Antonio Bongiorno T…]

@patrick.de-jonge

reasons of 0x23 is Timeout error caused from FTP Server

most probable at 99,999% Switch LAN Port have different settings as the 6510 LAN management Port

check with the command "ifmodeset" on 6510 how the port is set.

make sure the 6510 is not behind to firewall and if necessary disable for short time.

it is not necessary to point to /release.plist

[doc]

There was a Brocade branded USB stick shipped with your 6510. When you find it, insert it in a computer, navigate to the firmware downloads on this site, and download the target FOS release onto the USB stick in the /firmware location. Insert the USB stick into your 6510. Perform the following steps: 

Start a CLI session to the switch. Enable the USB, and make it visible to the switch;

usbstorage -e

Insure your FOS is in the right location:

usbstorage -l

firmware\ 408MB 2017 Mar 11 13:23

    v7.4.2c\ 408MB 2017 Mar 11 13:23

Download firmware from USB
firmwaredownload -U v7.4.2c

Use the absolute path if you have issues; /usb/usbstorage/brocade/firmware/v7.4.2c

After the FOS upgrade is completed, check the FW;

firmwareshow

firmwaredownloadstatus

Insure that the download shows complete

Disable USB 
usbStorage -d

Now, where did you put that little USB stick from Brocade? You cannot use any USB stick, it must be the one that was shipped with your switch. If you can't find it, one may be ordered from your Brocade sales rep. Then, suggest you go fix your mgmt network issues. 

[Martin.Sjölin]

Hi Patrick,

the following is the key

"/bin/mv: cannot create regular file `/var/log/fwdl.log.save': Permission denied

wget: /var/log/wget.log: Permission denied"

So, the firmwaredownload command running as admin is not able to create files or do not have all the right to run correctly. And in this case we are using wget to get file from your ftp server, but we fail to even create log file.  The current failure have nothing do with ftp, but instead with the state of the switch after the repair was finish.  Are you able to share the complete log file from the failed firmwaredownload? 

kind regards

[Martin.Sjölin]

You can always try as root to run firmwaredownload.

kind regards,

-martin

[Patrickdj]

We've managed to repair the firmware issue on the switch, the cause appeared to be a network issue during the firmware upgrade. 

We're using OEM EMC/IBM switches which didn't came with the USB stick for the firmware, our sales representative in NL was so kind to send me one. 

We've used the root user to do the firmwareupdate, but encountered a problem to logon as root, we've discovered that the default root userid is different on OEM EMC devices! After that we configured all the brocade devices with a non-default root password and ran the firmwareupdate successfully.

Thank you all for the quick replies and help, this topic can be closed.