Endpoint Protection

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  • 1.  SNAC Service Causing black logon screen

    Posted Aug 08, 2017 05:46 PM

    SEP v 12.1.7

    SNAC Service Causing black logon screen - somtimes for hours at a time.

    Policies disabled on SEPM. Not using SNAC

    Disableing the service on client computer solves issue.

     

    Called into symantec for support and their solution is to upgrade or reinstall sep client. this is not an option

     

    why would this start happing all of a sudden??

     

    30/6000 users affected, all platforms



  • 2.  RE: SNAC Service Causing black logon screen

    Posted Aug 08, 2017 05:58 PM

    Do you have any logs you can provide, there isn't much to go on with this info. Support should be able to show you how to enable advanced logging to provide logs for root cause analysis. If following their instruction is not acceptable than they need to work with you to come to a resolution that fits for you.

    You can create dumps:

    http://www.symantec.com/docs/TECH180648

    http://www.symantec.com/docs/TECH91246