Endpoint Protection

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  • 1.  CA Arc Serve backup r16 and SEP 12.1 clashes?

    Posted Sep 12, 2012 05:21 AM

    Hello all,

    I have an interesting problem here. 

    Background:

    - I have a physical backup server with CA ARC serve r16 installed, protected by SEP (managed)

    - I have another physical Hyper V host with 2 VM (Windows 2008 R2)

    - The Hyper V host and the 2 VMs are protected with SEP (managed)

     

    Problem:

    - When backing up the Hyper V host, including the 2VMs. Backup fails.

     

    I have perform troubleshooting and found out that SEP is the cause.

    List below shows the scenarios I have tried. (I have also tried excluding SEP to scan all CA folders including sub folders. Still didnt work)

     

    Scenario 1:

    Hyper V Host SEP enabled

    2 VMs powered up with SEP enabled

    Physical backup server with SEP enabled

    Backup will fail

    E3392 2012-09-12 17:09:33 Backup server TCP reconnection timeout. (AGENT=SRHYPERV @192.168.1.230, Network Error=10060)

    In addition, hangs my Hyper V host. Need to forcefully restart the host.

     

     

    Scenario 2:

    Hyper V Host SEP disabled

    2 VMs powered up with SEP enabled

    Physical backup server with SEP disabled

    Backup will fail (Why??)

    E3392 2012-09-12 17:09:33 Backup server TCP reconnection timeout. (AGENT=SRHYPERV @192.168.1.230, Network Error=10060)

    In addition, hangs my Hyper V host. Need to forcefully restart the host.

     

    Scenario 3:

    Uninstalled SEP in Hyper V host

    2 VMs powered up with SEP enabled

    Phyeiscal backup server with SEP enabled.

    Backup success

     

    Scenario 4:

    Hyper V Host SEP enabled

    2 VMs powered down

    Physical backup server with SEP enabled

    Backup success.

     

    I have logged a case with symantec and waiting for their reply.

    Anyone out there encounter this? Is there any way to resolve?

    Any advice is GREATLY appreciated as I think this is a fairly complicated issue.



  • 2.  RE: CA Arc Serve backup r16 and SEP 12.1 clashes?
    Best Answer

    Trusted Advisor
    Posted Sep 12, 2012 10:25 AM

    Hello,

    Symantec is aware of this issue and I believe this issue has been resolved in the SEP 12.1 RU2 which is under BETA testing.

    I would recommend you to Create a Case with Symantec Technical Support.

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000
     

    Also, Check this Article: 

    Brightstor CA ARCserve Backup hangs when Symantec Endpoint Protection is installed

    http://www.symantec.com/docs/TECH92694

    NOTE: Incase, if you are interested in Beta Testing for SEP 12.1 RU2, check this :

    https://symbeta.symantec.com/callout/?callid=1D5D3DD349C248E69B13977DA4DBF426

    Hope that helps!!


  • 3.  RE: CA Arc Serve backup r16 and SEP 12.1 clashes?

    Posted Sep 12, 2012 09:57 PM

    Do you have any idea when will RU2 be out?

    Thanks for responding.

     

    Appreciate it. 



  • 4.  RE: CA Arc Serve backup r16 and SEP 12.1 clashes?

    Posted Sep 12, 2012 11:20 PM

    HI,

    There is not any official date when SEP 12.1 RU2 will be released



  • 5.  RE: CA Arc Serve backup r16 and SEP 12.1 clashes?

    Trusted Advisor
    Posted Sep 13, 2012 02:01 AM

    Hello,

    No official date has been provided for the same. However, you may see the release happening anytime this year.

    Hope that helps!!