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553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)

  • 1.  553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)

    Posted Nov 05, 2019 03:30 AM

    Hello Everyone,

     

    we keep getting this message from  email recipients, 

    553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)

     

    I have submitted several samples but still no change, i have also asked 3 of the recipients to submit from there end but still no change,

     

    this issue is causing chaos as we cannot pay invoices , exchange contract or communicate with any efficency,

     

    Were not on any blacklist and the IP reputation is good,

     

    Please can someone assist as im getting nowhere and the impact to day to day business is horrendous,

     

    Any support would be appreciated as at this stage is faster to create a new domain and email system :(

     

    Damian

     

     



  • 2.  RE: 553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)

    Posted Nov 05, 2019 10:42 AM

    I have referenced this comment from a similar post:

    https://www.symantec.com/connect/forums/issue-delisting-ip#comment-12223991

    **

    Hello all,

    Please note the https://ipremoval.sms.symantec.com/  site is not managed by the Email Security Cloud team, as it can also include listings by Symantec Messaging Gateway product.  Please follow the intructions therein for any de-listings.

    If you believe your email has been stopped by email security.cloud error, see the following:

    If you have seen your mail stopped with a 553 message filtered error this means we have deemed that mail to potentially be spam and have stopped it as such.

    If you believe we have stopped this incorrectly and you are a Symantec Email Security.Cloud client please follow this process in order to address this issue.

    https://support.symantec.com/en_US/article.TECH233678.html

     

    If you believe we have stopped this incorrectly but you are not a Symantec client we can still assist you. Please follow the process in this link

    https://support.symantec.com/en_US/article.TECH82881.html



  • 3.  RE: 553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)

    Posted Nov 05, 2019 11:08 AM
    Many thanks for the response, Thankfully the issue is now looking like it’s resolved, I took the following steps to get it fixed: Checked the company ip addresses and domains for issues with dns, spf and any reputation or blacklist issues, Submitted several samples of bounced mails to the Symantec submission email. eurofeedback@feedback-23.brightmail.com (There is no receipt message but follow the submission instructions carefully) Contacted the IT support people at the various companies using the Symantec product causing the issue by phone and explained the issue, I asked them to submit samples to Symantec, 3. Posted on this forum In all the issue took around 72 hours to start seeing mails flowing again from submission Thanks to everyone who helped get me back up and running Damian