Messaging Gateway

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  • 1.  Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 12:17 AM

    Daer Community,

    We are facing a weird issue for last of couple months where we observed that when we submit any bad email is spam submission, then it was successfully submitted to Symantec, but in the SPAM submission details tab we not able to find any record of that submissions.

    Following error are shows in SMG.

    Can Some one please guide us how to resolve the issue?



  • 2.  RE: Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 12:19 AM
    Reboot and make sure you update to the lastest (with patch).

    thnks




  • 3.  RE: Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 12:24 AM

    Right now we are using Version 10.8.0. Few days ago we have update it from 10.7.5.

    As per your guidance, let me do the reboot activity and then check again




  • 4.  RE: Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 12:25 AM
    And you patched?




  • 5.  RE: Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 01:00 AM

    no




  • 6.  RE: Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 01:02 AM
    Then patch.
    Installing and removing patches for Messaging Gateway <https: knowledge.broadcom.com/external/article/169748/installing-and-removing-patches-for-mess.html=""> knowledge.broadcom.com <https: knowledge.broadcom.com/external/article/169748/installing-and-removing-patches-for-mess.html=""> <https: knowledge.broadcom.com/external/article/169748/installing-and-removing-patches-for-mess.html="">

    On Mar 6, 2023, at 12:59 AM, Gazi Asif Mohammed Islam via Broadcom <mail@broadcom.com> wrote:

    no -posted to the "Messaging Gateway" community <https: community.broadcom.com=""> Messaging Gateway <https: community.broadcom.com/symantecenterprise/communities/community-home/digestviewer?communitykey="bba1e9dc-0c56-4fb5-9e3d-ef7f0d79b7ee"> Post New Message <broadcom-messaginggateway@connectedcommunity.org> Re: Unable to get SPAM rules for any SPAM Submission in SMG <https: community.broadcom.com/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg#bmbb1139eb-51de-4e35-b204-8af1135e24b6=""> Reply to Group <broadcom_messaginggateway_bb1139eb-51de-4e35-b204-8af1135e24b6@connectedcommunity.org?subject=re: unable="" to="" get="" spam="" rules="" for="" any="" spam="" submission="" in="" smg=""> Reply to Sender <https: community.broadcom.com/symantecenterprise/communities/all-discussions/postreply?messagekey="bb1139eb-51de-4e35-b204-8af1135e24b6&ListKey=c7074c2b-e593-418f-9d9e-0567f9e41e52&SenderKey=0cce4077-0b6a-4044-81e9-6469f82d77c1"> <https: community.broadcom.com/network/members/profile?userkey="0cce4077-0b6a-4044-81e9-6469f82d77c1"> Mar 6, 2023 1:00 AM Gazi Asif Mohammed Islam <https: community.broadcom.com/network/members/profile?userkey="0cce4077-0b6a-4044-81e9-6469f82d77c1">
    no
    Reply to Group Online <https: community.broadcom.com/symantecenterprise/communities/all-discussions/postreply?messagekey="bb1139eb-51de-4e35-b204-8af1135e24b6&ListKey=c7074c2b-e593-418f-9d9e-0567f9e41e52"> Reply to Group via Email <broadcom_messaginggateway_bb1139eb-51de-4e35-b204-8af1135e24b6@connectedcommunity.org?subject=re: unable="" to="" get="" spam="" rules="" for="" any="" spam="" submission="" in="" smg=""> View Thread <https: community.broadcom.com/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg#bmbb1139eb-51de-4e35-b204-8af1135e24b6=""> Recommend <https: community.broadcom.com:443/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg?messagekey="bb1139eb-51de-4e35-b204-8af1135e24b6&cmd=rate&cmdarg=add#bmbb1139eb-51de-4e35-b204-8af1135e24b6"> Forward <https: community.broadcom.com/symantecenterprise/communities/all-discussions/forwardmessages?messagekey="bb1139eb-51de-4e35-b204-8af1135e24b6&ListKey=c7074c2b-e593-418f-9d9e-0567f9e41e52"> Flag as Inappropriate <https: community.broadcom.com/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg?markappropriate="bb1139eb-51de-4e35-b204-8af1135e24b6#bmbb1139eb-51de-4e35-b204-8af1135e24b6">


  • 7.  RE: Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 01:08 AM

    Can you share me the current patch list of 10.8.0




  • 8.  RE: Unable to get SPAM rules for any SPAM Submission in SMG

    Posted Mar 06, 2023 02:58 PM
    Do the article that I sent and watch the magic. Woohoo
    On Mar 6, 2023, at 1:08 AM, Gazi Asif Mohammed Islam via Broadcom <mail@broadcom.com> wrote:

    Can you share me the current patch list of 10.8.0 -posted to the "Messaging Gateway" community <https: community.broadcom.com=""> Messaging Gateway <https: community.broadcom.com/symantecenterprise/communities/community-home/digestviewer?communitykey="bba1e9dc-0c56-4fb5-9e3d-ef7f0d79b7ee"> Post New Message <broadcom-messaginggateway@connectedcommunity.org> Re: Unable to get SPAM rules for any SPAM Submission in SMG <https: community.broadcom.com/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg#bm138d89c7-72b2-40bc-a897-0186b589005a=""> Reply to Group <broadcom_messaginggateway_138d89c7-72b2-40bc-a897-0186b589005a@connectedcommunity.org?subject=re: unable="" to="" get="" spam="" rules="" for="" any="" spam="" submission="" in="" smg=""> Reply to Sender <https: community.broadcom.com/symantecenterprise/communities/all-discussions/postreply?messagekey="138d89c7-72b2-40bc-a897-0186b589005a&ListKey=c7074c2b-e593-418f-9d9e-0567f9e41e52&SenderKey=0cce4077-0b6a-4044-81e9-6469f82d77c1"> <https: community.broadcom.com/network/members/profile?userkey="0cce4077-0b6a-4044-81e9-6469f82d77c1"> Mar 6, 2023 1:08 AM Gazi Asif Mohammed Islam <https: community.broadcom.com/network/members/profile?userkey="0cce4077-0b6a-4044-81e9-6469f82d77c1">
    Can you share me the current patch list of 10.8.0
    Reply to Group Online <https: community.broadcom.com/symantecenterprise/communities/all-discussions/postreply?messagekey="138d89c7-72b2-40bc-a897-0186b589005a&ListKey=c7074c2b-e593-418f-9d9e-0567f9e41e52"> Reply to Group via Email <broadcom_messaginggateway_138d89c7-72b2-40bc-a897-0186b589005a@connectedcommunity.org?subject=re: unable="" to="" get="" spam="" rules="" for="" any="" spam="" submission="" in="" smg=""> View Thread <https: community.broadcom.com/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg#bm138d89c7-72b2-40bc-a897-0186b589005a=""> Recommend <https: community.broadcom.com:443/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg?messagekey="138d89c7-72b2-40bc-a897-0186b589005a&cmd=rate&cmdarg=add#bm138d89c7-72b2-40bc-a897-0186b589005a"> Forward <https: community.broadcom.com/symantecenterprise/communities/all-discussions/forwardmessages?messagekey="138d89c7-72b2-40bc-a897-0186b589005a&ListKey=c7074c2b-e593-418f-9d9e-0567f9e41e52"> Flag as Inappropriate <https: community.broadcom.com/symantecenterprise/discussion/unable-to-get-spam-rules-for-any-spam-submission-in-smg?markappropriate="138d89c7-72b2-40bc-a897-0186b589005a#bm138d89c7-72b2-40bc-a897-0186b589005a">