Unable to connect Isolation

[Marlon Advento]

I have a URL click-tiime policy blocking of pages is working but can't reach on the browser isolation.

here are my policy and test link I tried also to enable only the policy to pass browser isolation only bit still got the same result.

[Martin Line]

Hi Marlon,

It looks to me like the clicktime policy is working correctly as your browser is being redirected to https://us-email-isolation.prod.fire.glass/portal_token but there is an issue accessing that url, possibly due to some internal firewall controls or IP poisoning. If you navigate to that truncated URL you would normally get a "Forbidden" message, and the full URL would give you the isolated view of your email. Have you tried viewing that URL on a different network?

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Thanks
Martin
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[Marlon Advento]

im testing this at my home network so theres no restrictions.

[Martin Line]

Are you connected to a VPN? When you "ping us-email-isolation.prod.fire.glass" do you get the IP address resolving as 34.107.185.116 and being reached?

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Thanks
Martin
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[Marlon Advento]

@Martin Line Thanks for this troubleshooting step. Im not connected in the VPN but theres something blocking on my corporate issued device. I test it with my personal workstation and it goes well Thanks!