symantec can not update

[Anderson Hsu]

Hi,
There is message as below in symantec 14.2, although I can repair symantec
14.2 to fix it, but is there suggestion for the condition? Thanks.
*Download Insight is malfunctioning proactive threat protection is
malfunctioning.*
*click details for more information*

[hendrikvr123]

Did you guys eventually get this sorted ?

[Russ_V]

Hi Anderson,

Thanks for using the Broadcom Community!

FYI - SEP version 14.2 reached End Of Support (EOS) on December 31, 2024.  

However, we extended content until March 31, 2025 to give our customers more time to upgrade their SEP versions to 14.3 or later to continue receiving content.  

For more details see this link: 
https://knowledge.broadcom.com/external/article/263064/changes-in-service-and-support-for-syman.html

To resolve your issue, kindly upgrade your SEP versions to 14.3 or later per below: 
https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection/all/upgrading-to-a-new-release-v14510472-d27e6.html

I imagine once you've upgraded to 14.3 or later and you're then able to get the latest content this will resolve your issue.

If not, or if you need any further assistance kindly open a case with Support. 

Best,

Russ_V