Endpoint Protection

  • 1.  SEPM: Unexpected exception has occured

    Posted Nov 03, 2023 05:12 AM

    Keep receiving these errors but can't seem to find how to resolved the issue

    SEPM: 14.3 RU7 build 9816

    Event type:

    An unexpected exception has occurred

    Event description:

    Unexpected server error.

    Error message:

    Unexpected server error. 

    Error code:

    Unexpected server error. 

    Stack trace:

    com.sygate.scm.common.configobject.ValidationException: com.sygate.scm.common.configobject.ValidationException: SSAOS/Type: invalid attribute value:2701787138! For input string: "2701787138" at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:563) at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:167) at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:178) at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:213) at com.sygate.scm.server.agentmanager.actions.AgentRegisterHandler.handleRegistrationRequest(AgentRegisterHandler.java:306) at com.sygate.scm.server.agentmanager.actions.AgentRegisterHandler.handleAction(AgentRegisterHandler.java:232) at com.sygate.scm.server.agentmanager.AgentRequestHandler.handleRequest(AgentRequestHandler.java:94) at com.sygate.scm.server.agentmanager.AgentRequestHandler.handleAction(AgentRequestHandler.java:131) at com.sygate.scm.server.agentmanager.AgentRequestHandler.handleRequest(AgentRequestHandler.java:94) at com.sygate.scm.server.servlet.AgentServlet.doPost(AgentServlet.java:63) at javax.servlet.http.HttpServlet.service(HttpServlet.java:528) at javax.servlet.http.HttpServlet.service(HttpServlet.java:596) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:209) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at com.sygate.scm.pool.HttpResponseFilters.doFilter(HttpResponseFilters.java:129) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:178) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:153) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:167) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.Authenticat



  • 2.  RE: SEPM: Unexpected exception has occured

    Posted Apr 01, 2025 05:20 PM

    Hello, I've got the exact same error on the SEPM logs. It creates a lot of mail concerning it. We want to keep received system event notification. Didn't found anything on the NET. Writing this message here to UP the topic. If someone have a response about this that would be great.

    Best Regards.




  • 3.  RE: SEPM: Unexpected exception has occured

    Broadcom Employee
    Posted Apr 11, 2025 06:39 PM

    Ricky, 

    Thanks for using the Broadcom Community!

    To better assist you with this issue, kindly open a ticket with Support to investigate. 

    Best,

    Russ_V