Remote Decryption Issue

[Ather Mobeen]

The current version for Symantec PGP universal server is 10.5.1

Remote Decryption issue

Remote decryption is a script is giving an error when executed since this script is required to be executed using the tools such as SCCM etc. 

Currently, we are facing issues when running the script.

The command and path are provided below,

c:\Program Files (x86)\PGP Corporation\PGP Desktop>pgpwde --decrypt --passphrase "passphrase" --disk 0 --all-partitions

Command returned the below results,

Operation [Unknown] failed:
Error code -12450: administrative preferences file not found

[MadanMohan Jinnala]

Hi Ather Mobeen,

You may see the following error in two different conditions "Error code -12450: administrative preferences file not found"

 

Case1:PGP pref file might be corrupted

Case2: You are trying to execute the command with a different user other than the enrolled user.

 

If you want to execute the command in SCCM environment then please create a WDE-ADMIN group described in following article and execute the commands " https://knowledge.broadcom.com/external/article/155207/symantec-encryption-desktoppgphow-to-byp.html"

Please log a support ticket if you see this error even following the steps mentioned in the  above article.

[Ather Mobeen]

Hi Madan,

The enrolled user is different while I am trying to decrypt from wde administrator. 

The reason being is I need to test the script for which we can provide to service desk teams and then they can proceed with creating the scripts.

Also, I am facing the errors if trying to authorize the wde administrator.