I can't really speak about your individual case without knowing the account you are referring to, but if that option is disabled for you then it is likely that you are also seeing a banner in ClientNet that says you don't have a valid Safeguard subscription. If you buy a new subscription for the account then your write access to configuration data will be restored.
If you recently renewed then you should have received an email about that subscription. It is possible that renewal ended up creating a new account rather than applying to your old account, in which case you can use the instructions here to move that subscription to your old account;
https://techdocs.broadcom.com/us/en/symantec-security-software/email-security/email-security-cloud/1-0/about-smart-connect/about-managing-your-subscriptions/transfer-subscriptions-from-one-tenant-to-another.htmlIf you need more help then please contact me privately with your account details like login email address, account name and/or reference and sample domains that are configured.
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Thanks
Martin
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Original Message:
Sent: Dec 28, 2022 05:45 AM
From: siva guthula
Subject: New address option is disabled - Email security cloud
Hello Team,
Can anyone help us how to enable New Address/delete selected option from Mail platform.
Regards,
Siva.