Email Security.cloud

 View Only
  • 1.  New address option is disabled - Email security cloud

    Posted Dec 28, 2022 05:45 AM
      |   view attached
    Hello Team,

    Can anyone help us how to enable New Address/delete selected option from Mail platform.

    Regards,
    Siva.


  • 2.  RE: New address option is disabled - Email security cloud

    Posted Dec 29, 2022 01:12 AM
    Did you check if subscription is still valid. When licenses expire console goes to read-only mode, so you need to renew your subscription to enable changes in console like adding new address or deleting old.

    vladimir


  • 3.  RE: New address option is disabled - Email security cloud

    Posted Dec 29, 2022 05:23 AM
    Hello Vladimir,

    Thank you for the answer.

    We are checking with License team for the same.

    Regards,
    Siva.


  • 4.  RE: New address option is disabled - Email security cloud

    Broadcom Employee
    Posted Dec 29, 2022 11:47 AM
    I can't really speak about your individual case without knowing the account you are referring to, but if that option is disabled for you then it is likely that you are also seeing a banner in ClientNet that says you don't have a valid Safeguard subscription. If you buy a new subscription for the account then your write access to configuration data will be restored.

    If you recently renewed then you should have received an email about that subscription. It is possible that renewal ended up creating a new account rather than applying to your old account, in which case you can use the instructions here to move that subscription to your old account; https://techdocs.broadcom.com/us/en/symantec-security-software/email-security/email-security-cloud/1-0/about-smart-connect/about-managing-your-subscriptions/transfer-subscriptions-from-one-tenant-to-another.html

    If you need more help then please contact me privately with your account details like login email address, account name and/or reference and sample domains that are configured.

    ------------------------------
    Thanks
    Martin
    ------------------------------