I'm sending you a capture file because I can't see the pasted characters.
a.log
[image: image.png]
STPatchAssessment.xml
[image: image.png]
2024년 4월 11일 (목) 오전 10:23, JaeHeung Kim via Broadcom <
mail@broadcom.com>님이
작성:
> Dear, Dmitri This is Kim Jae Heung. I tested both 7_1 and 7_4 PMImport for
> the computer where the error occurs. This does not occur equally on...
> -posted to the "Patch Management Solution" community
> [image: Broadcom] <https: community.broadcom.com="">
> Patch Management Solution
> <https: community.broadcom.com/symantecenterprise/communities/community-home/digestviewer?communitykey="9eac1757-c53a-4efc-aac8-d63ff93fd247">
> Post New Message <
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> Re: Migration to new version of Symantec Patch Management datafeed
> <https: community.broadcom.com/symantecenterprise/discussion/migration-to-new-version-of-symantec-patch-management-datafeed#bmea5fc586-ce2d-40f8-abc0-186cdd357283="">
> Reply to Group
> <
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> to Sender
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> [image: JaeHeung Kim]
> <https: community.broadcom.com/network/members/profile?userkey="a0456a89-ccb0-4599-b272-018e1cd8fa74">
> Apr 10, 2024 9:23 PM
> JaeHeung Kim
> <https: community.broadcom.com/network/members/profile?userkey="a0456a89-ccb0-4599-b272-018e1cd8fa74">
> Dear, Dmitri
>
> This is Kim Jae Heung.
>
> I tested both 7_1 and 7_4 PMImport for the computer where the error occurs.
> This does not occur equally on all systems.
> However, once a system occurs, it continues to occur.
> What I checked is that an error occurred when the STPatchAsession.xml file
> was created. Please check below.
>
> Extracted from a.log
>
>
> hostName='kittalt' source='BaseApplication::Run'
> module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
> pid='10372' thread='10748' tickCount='4710140' >
>
>
>
>
> *
> hostName='kittalt' source='Utils::ComException::ComException'
> module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
> pid='10372' thread='10748' tickCount='4710156' > MSG='Utils::Xml::StringToDocument()-
> Couldn't load XML text']]>*
>
> hostName='kittalt' source='BaseApplication::Run'
> module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
> pid='10372' thread='10748' tickCount='4710156' >
>
>
>
> hostName='kittalt' source='BaseApplication::Run'
> module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
> pid='10372' thread='10748' tickCount='4710171' >
> load XML text (0x80004005)]]>
>
>
> hostName='kittalt' source='CAuxilliaryPackage' module='PatchMgmtAgents.dll'
> process='AeXNSAgent.exe' pid='1040' thread='9300' tickCount='4710515' >
>
>
>
> hostName='kittalt' source='AssessmentTool' module='PatchMgmtAgents.dll'
> process='AeXNSAgent.exe' pid='1040' thread='9300' tickCount='4710515' >
>
>
>
> *
> hostName='kittalt' source='AeXPatchUtil' module='AeXPatchUtil.exe'
> process='AeXPatchUtil.exe' pid='8700' thread='10656' tickCount='4710515' >
> *
>
> Extracted from *STPatchAssessment.xml *
> If it's a normal(no error) STPatchAssessement.xml file is
>
> at the
> end of this.
>
> But, On the computer where the error occurs, it is created as follows.
>
>
> Error 2: at the end of this.
>
> This means that the xml file was created and suddenly interrupted.
>
> I changed it to 7_3 and tested it.
> You changed to PMimport 7_3, ran the import again, performed a
> configuration update on the client, downloaded the System Assistance files
> again, and ran System Assistance.
> The results are executed without errors. STPatchAsessment.xml is also
> generated normally.
>
> Thank you & Best regards.
> Kim Jae Heung
>
>
>
>
>
> 2024년 4월 9일 (화) 오후 9:54, Dmitri Gornev via Broadcom 님이
> 작성:
>
> > Hi JaeHeung, may you share the following artifacts? 1. Contents of the
> > assessment package (C:\Program Files\Altiris\Altiris Agent\Agents...
> > -posted to the "Patch Management Solution" community
> > [image: Broadcom]
> > Patch Management Solution
> >
> > Post New Message
> > Re: Migration to new version of Symantec Patch Management datafeed
> >
> > Reply to Group
> > Reply
> > to Sender
> >
> > [image: Dmitri Gornev]
> >
> > Apr 9, 2024 8:54 AM
> > Dmitri Gornev
> >
> >
> > Hi JaeHeung,
> >
> > may you share the following artifacts?
> >
> > 1. Contents of the assessment package (C:\Program Files\Altiris\Altiris
> > Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-
> > A870-6D86D9345B61}\cache) without WindowsPatchData.zip file from
> > problematic machine.
> > 2. Verbose logs of the assessment utility:
> > - enable verbose mode of the agent (see
> > knowledge.broadcom.com/external/article/179702/...
> <https: knowledge.broadcom.com/external/article/179702/how-to-configure-logging-on-the-notifica.html="">
> > )
> > - set registry key (DWORD) SOFTWARE\Altiris\Altiris Agent\Patch
> > Management\Patch Assessment\LoggingLevel to 2bc (700)
> > - click on 'Start assessment scan' button in the agent UI to start
> > assessment scan and wait for it to finish.
> > - collect agent logs
> > 3. DPDTrace
> >
> > logs
> >
> > Thank you,
> > Dmitri.
> > *Reply to Group Online
> > *
> > *Reply to Group via Email
> > *
> > *View Thread
> > *
> > *Recommend
> > *
> > *Forward
> > *
> > *Flag as Inappropriate
> > *
> >
> > -------------------------------------------
> > Original Message:
> > Sent: Apr 08, 2024 01:13 PM
> > From: JaeHeung Kim
> > Subject: Migration to new version of Symantec Patch Management datafeed
> >
> > After the Patch Assistance Tool version is upgraded, the Scan result
> file,
> > STPatchAsession.xml, is not generated successfully. The same result
> occurs
> > in both 7.1/7.4.
> >
> > Original Message:
> > Sent: Mar 05, 2024 11:52 AM
> > From: Dmitri Gornev
> > Subject: Migration to new version of Symantec Patch Management datafeed
> >
> > Symantec Patch Management solution will migrate to a new version of patch
> > datafeed (7.4) after March 2024 Patch Tuesday and we encourage you to
> > verify its functionality using Beta datafeed URL.
> >
> > To participate in Beta:
> >
> > In the *Import Patch Data for Windows* task, open the General section
> > Click Edit on the *Import patch data from the custom location:* line
> > Select the second radio button for *Custom location* and paste in this
> > URL,
www.solutionsam.com/imports/7_4/patch/windows/...> >
> > Leave the default of *No Authorization* and click OK
> > Click *Save changes*.
> > Depending on your version of OS and Patch Management solution you may get
> > "The Alternative Location field appears to be invalid" error.
> > Just click "Save changes" again to retry - newer TLS version will be
> > automatically attempted to access datafeed and the new import URL will be
> > saved successfully.
> >
> > The main focus of this exercise is the execution of the assessment and
> > installation of updates (there are no changes to content imported on the
> > server side). New datafeed includes changes to the assessment and
> > deployment tools, the way how they integrate with each other and process
> > the assessment results.
> >
> > Please note that the following operating systems will no longer be
> > supported with the new datafeed version:
> > Windows XP
> > Windows Vista
> > Windows Server 2003
> > Windows Server 2003 R2
> > Windows Server 2008
> >
> > We will provide additional notification when 7.4 datafeed will be
> promoted
> > to production (it will re-use the same default URL
> >
www.solutionsam.com/imports/7_1/patch/windows/...> >
> > Fallback 7.3 datafeed URL will be provided in parallel for a period of
> > time.
> >
> > We would like to thank you for your attention and feedback.
> >
> >
> >
> >
> > You are subscribed to "Patch Management Solution" as
kimjh@kitt.co.kr.
> To
> > change your subscriptions, go to My Subscriptions
> > . To
> > unsubscribe from this community discussion, go to Unsubscribe
> > .
> >
> >
> > Copyright © 2005-2023 Broadcom. All Rights Reserved. The term "Broadcom"
> > refers to Broadcom Inc. and/or its subsidiaries.
> >
> > Hosted by Higher Logic, LLC on the behalf of Broadcom - Privacy Policy
> > | Cookie Policy
> > | Supply Chain Transparency
> >
> > | Terms of Use
> >
>
> --
>
>
> **KITT* - System Consulting, S/W Solution, Rental & Maintenance, Network
> & Security*
>
> *Reply to Group Online
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> <
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>
> -------------------------------------------
> Original Message:
> Sent: 4/9/2024 8:54:00 AM
> From: Dmitri Gornev
> Subject: RE: Migration to new version of Symantec Patch Management datafeed
>
> Hi JaeHeung,
>
> may you share the following artifacts?
>
> 1. Contents of the assessment package (C:\Program Files\Altiris\Altiris
> Agent\Agents\SoftwareManagement\Software Delivery\{6D417916-467C-46A7-
> A870-6D86D9345B61}\cache) without WindowsPatchData.zip file from
> problematic machine.
> 2. Verbose logs of the assessment utility:
> - enable verbose mode of the agent (see
>
https://knowledge.broadcom.com/external/article/179702/how-to-configure-logging-on-the-notifica.html> )
> - set registry key (DWORD) SOFTWARE\Altiris\Altiris Agent\Patch
> Management\Patch Assessment\LoggingLevel to 2bc (700)
> - click on 'Start assessment scan' button in the agent UI to start
> assessment scan and wait for it to finish.
> - collect agent logs
> 3. DPDTrace
> <https: forums.ivanti.com/s/article/dpdtrace-gui-tool-used-to-troubleshoot-patch-detection-issues?language="en_US">
> logs
>
> Thank you,
> Dmitri.
>
>
>
>
> You are subscribed to "Patch Management Solution" as
kimjh@kitt.co.kr. To
> change your subscriptions, go to My Subscriptions
> <http: community.broadcom.com/preferences?section="Subscriptions">. To
> unsubscribe from this community discussion, go to Unsubscribe
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>
>
> Copyright © 2005-2023 Broadcom. All Rights Reserved. The term "Broadcom"
> refers to Broadcom Inc. and/or its subsidiaries.
>
> Hosted by Higher Logic, LLC on the behalf of Broadcom - Privacy Policy
> <https:
www.broadcom.com/company/legal/privacy-policy=""> | Cookie Policy
> <https:
www.higherlogic.com/legal/privacy=""> | Supply Chain Transparency
> <https:
www.broadcom.com/company/citizenship/governance-and-ethics#supply="">> | Terms of Use <http: termsandconditions="">
>
--
**KITT* - System Consulting, S/W Solution, Rental & Maintenance, Network
& Security*
Original Message:
Sent: 4/10/2024 9:23:00 PM
From: JaeHeung Kim
Subject: RE: Migration to new version of Symantec Patch Management datafeed
Dear, Dmitri
This is Kim Jae Heung.
I tested both 7_1 and 7_4 PMImport for the computer where the error occurs.
This does not occur equally on all systems.
However, once a system occurs, it continues to occur.
What I checked is that an error occurred when the STPatchAsession.xml file
was created. Please check below.
Extracted from a.log
hostName='kittalt' source='BaseApplication::Run'
module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
pid='10372' thread='10748' tickCount='4710140' >
*
hostName='kittalt' source='Utils::ComException::ComException'
module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
pid='10372' thread='10748' tickCount='4710156' > MSG='Utils::Xml::StringToDocument()- Couldn't load XML text']]>*
hostName='kittalt' source='BaseApplication::Run'
module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
pid='10372' thread='10748' tickCount='4710156' >
hostName='kittalt' source='BaseApplication::Run'
module='AeXPatchAssessmentU.exe' process='AeXPatchAssessmentU.exe'
pid='10372' thread='10748' tickCount='4710171' >
load XML text (0x80004005)]]>
hostName='kittalt' source='CAuxilliaryPackage' module='PatchMgmtAgents.dll'
process='AeXNSAgent.exe' pid='1040' thread='9300' tickCount='4710515' >
hostName='kittalt' source='AssessmentTool' module='PatchMgmtAgents.dll'
process='AeXNSAgent.exe' pid='1040' thread='9300' tickCount='4710515' >
*
hostName='kittalt' source='AeXPatchUtil' module='AeXPatchUtil.exe'
process='AeXPatchUtil.exe' pid='8700' thread='10656' tickCount='4710515' >
*
Extracted from *STPatchAssessment.xml *
If it's a normal(no error) STPatchAssessement.xml file is
at the
end of this.
But, On the computer where the error occurs, it is created as follows.
Error 2: at the end of this.
This means that the xml file was created and suddenly interrupted.
I changed it to 7_3 and tested it.
You changed to PMimport 7_3, ran the import again, performed a
configuration update on the client, downloaded the System Assistance files
again, and ran System Assistance.
The results are executed without errors. STPatchAsessment.xml is also
generated normally.
Thank you & Best regards.
Kim Jae Heung
2024년 4월 9일 (화) 오후 9:54, Dmitri Gornev via Broadcom</http:></https:></https:></https:></http:></http:></https:></https:></https:></https:></https:></broadcom_patchmanagementsolution_ea5fc586-ce2d-40f8-abc0-186cdd357283@connectedcommunity.org?subject=re:+migration+to+new+version+of+symantec+patch+management+datafeed></https:></https:></https:></https:></https:></broadcom_patchmanagementsolution_ea5fc586-ce2d-40f8-abc0-186cdd357283@connectedcommunity.org?subject=re:+migration+to+new+version+of+symantec+patch+management+datafeed></https:></broadcom-patchmanagementsolution@connectedcommunity.org></https:></https:></mail@broadcom.com>