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  • 1.  Help with blocled email

    Posted Mar 08, 2023 05:38 PM

    Hi Team

    I have a problem with one of my customers and I would like to know if someone has had the same situation.

    • My customer has added an external email on to the Approval Senders and it functioned in that moment but now he has other problem:
      • He has 2 users who receives emails from the email added but:
        • 1 user receives the email
        • 1 user not receives the emails because Symantec send to quarantine

    Does someone tell me what will happend or why 1 user receives and 1 user not

    I´ll appreciate your help. Regards



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    [Presales Manager]
    [Once Soluciones]
    [Mexico]
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