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  • 1.  Failed to send backup via FTP to remote location SMG

    Posted Jan 12, 2023 02:04 AM
    Hello everyone

    We try to send a backup via FTP to remote server but this failed, on BrightmailLog show this:

    an 11 2023 17:30:01 [BrightmailScheduler_Worker-7] [ScriptHelper] ERROR - Cannot backup the database.
    Jan 11 2023 17:30:01 [BrightmailScheduler_Worker-7] [ScriptHelper] ERROR - Can't use an undefined value as a symbol reference at /usr/share/perl5/Net/FTP/dataconn.pm line 54.
    Jan 11 2023 17:30:01 [BrightmailScheduler_Worker-7] [ScheduledBackupTask] ERROR - Error occurred while attempting to execute scheduled backup.
    com.symantec.smg.controlcenter.BrightmailException
    at com.symantec.smg.controlcenter.agent.ScriptHelper.generateError(ScriptHelper.java:2676)
    at com.symantec.smg.controlcenter.disasterrecovery.backup.BackupManager.backupNow(BackupManager.java:321)
    at com.symantec.smg.controlcenter.disasterrecovery.backup.scheduled.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:123)
    at com.symantec.smg.controlcenter.internal.scheduledtask.ScheduledTask.execute(ScheduledTask.java:133)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
    Jan 11 2023 17:37:01 [BrightmailScheduler_Worker-11] [ScriptHelper] ERROR - Cannot backup the database.
    Jan 11 2023 17:37:01 [BrightmailScheduler_Worker-11] [ScriptHelper] ERROR - Can't use an undefined value as a symbol reference at /usr/share/perl5/Net/FTP/dataconn.pm line 54.
    Jan 11 2023 17:37:01 [BrightmailScheduler_Worker-11] [ScheduledBackupTask] ERROR - Error occurred while attempting to execute scheduled backup.
    com.symantec.smg.controlcenter.BrightmailException
    at com.symantec.smg.controlcenter.agent.ScriptHelper.generateError(ScriptHelper.java:2676)
    at com.symantec.smg.controlcenter.disasterrecovery.backup.BackupManager.backupNow(BackupManager.java:321)
    at com.symantec.smg.controlcenter.disasterrecovery.backup.scheduled.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:123)
    at com.symantec.smg.controlcenter.internal.scheduledtask.ScheduledTask.execute(ScheduledTask.java:133)
    at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
    at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)

    On remote server PASIV mode is enable

    thanks for any sugestion


  • 2.  RE: Failed to send backup via FTP to remote location SMG

    Broadcom Employee
    Posted Jan 13, 2023 04:39 AM
    Can you please let us know which version of SMG is deployed at your end?

    We re-verified that Backup over FTP feature is working fine in both current (10.8.0) and previous(10.7.5) release.

    Also, This could be an environment issue at your end, we recommend you to please re-verify the same.

    thanks.
    Original Message