Data Loss Prevention

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  • 1.  DLP Cloud Connector periodically Disconnect event code 2713

    Posted Jun 28, 2022 11:30 AM
    Hello Team,

    DLP MP3

    We are getting  event code 2713 while Cloud connector goes to unknown state and after restart of Enforce server Services it will come back.




  • 2.  RE: DLP Cloud Connector periodically Disconnect event code 2713

    Broadcom Employee
    Posted Jun 29, 2022 01:05 AM
    This can happen from time to time, depending on the version of Enforce Server.

    The latest release, 15.8 MP3, has some fixes that correct this.
    If you are on 15.8 MP3, and it still recurs, I would check the Java Heap memory allocated to the DetectionServerController on Enforce. 
    (see Monitor Controller performance issues after adding new Detection Servers (broadcom.com) for details).

    If that fails to help - please do open a case with Technical support so we can review the Cloud Detector details in your specific case.

    Warm regards,

    Stephen Heider

    Global Support Lead | Symantec Enterprise Division | DLP Support
    Broadcom

    stephen.heider@broadcom.com  | broadcom.com




  • 3.  RE: DLP Cloud Connector periodically Disconnect event code 2713

    Posted Jun 29, 2022 06:29 AM
    Noted and Thank you for your kind suggestion Stephen Heider.




  • 4.  RE: DLP Cloud Connector periodically Disconnect event code 2713

    Posted Jun 29, 2022 06:31 AM
    Hello stephen.heider,

    It's DLP 15.7 MP3 not 15.8 MP3

    Regards,

    Manikyam KK