This can happen from time to time, depending on the version of Enforce Server.
The latest release, 15.8 MP3, has some fixes that correct this.
If you are on
15.8 MP3, and it still recurs, I would check the Java Heap memory allocated to the DetectionServerController on Enforce.
(see
Monitor Controller performance issues after adding new Detection Servers (broadcom.com) for details).
If that fails to help - please do open a case with Technical support so we can review the Cloud Detector details in your specific case.
Warm regards,
Stephen Heider
Global Support Lead | Symantec Enterprise Division | DLP Support
Broadcom
stephen.heider@broadcom.com | broadcom.com
Original Message:
Sent: Jun 28, 2022 11:29 AM
From: Manikyam KK
Subject: DLP Cloud Connector periodically Disconnect event code 2713
Hello Team,
DLP MP3
We are getting event code 2713 while Cloud connector goes to unknown state and after restart of Enforce server Services it will come back.