Assigned date for hardware token

[Atifah Abdul Latif]

Hi Expert,

I have more than 2000 hardware tokens with a NEW status. I wanted to know the exact date when this token was assigned or registered to the VIP manager. I did run the transaction report, but the date range only limit to pass 1 year only. Do I have any other options?

Thanks,

Atifah

[Andreas Horlacher]

Send a private message with a few sample token ids and your VIP jhash?

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Kind regard,
Andreas
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[Atifah Abdul Latif]

Hi Andreas,

Did you get my private message? Appreciate if you may advise if there is any way to get the assigned/registered date.

Thanks,

Atifah

[Atifah Abdul Latif]

Hi @Andreas Horlacher,

Is there any other way to retrieve the date we are looking for?

Thanks,

Atifah

[Andreas Horlacher]

Hi Atifah,

The token samples show in a NEW state, which means they are registered in the VIP system but not yet activated against your VIP JHash. In your case, locate the credential ID in VIP Manager and click Enable Credential to activate, or use an API call to activateToken through your application to do the same. 

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Kind regard,
Andreas
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[Atifah Abdul Latif]

Hi Andreas,

Thanks again.

One more question. Do we have an option to check when was it registered in the VIP system?

Thanks,

Atifah

[Andreas Horlacher]

The date a credential was registered in the VIP system isn't exposed in any VIP Manager reports. Exporting a user detail report from the USERS tab of VIP Manager shows the date an assigned credential was added to the user.

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Kind regard,
Andreas
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