Agent registration is blocked

[HHenry]

I have a machine that will not allow me register the symantec management agent.
I have uninstalled the agent completely and reinstalled via the console.
Once reinstalled it does not register and its missing several plug-ins.
See attachment.
How do I get the agent to register successfully.

[Igor Perevozchikov]

Hi HHenry!

Try to open "Agent Registration Status" report in SMP Console and via right click on affect computer, allow registration.

Now refresh policy and send basic inventory on affected computer.

Best regards,
IP.

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[HHenry]

Igor, thanks for the quick response. When I go to Agent Registration Status the computer shows the status of Allowed. I have provided an updated screenshot. But still the agent won't initialize and I am still missing several plugins.

[Igor Perevozchikov]

Hi HHenry!

This client computer is in CEM mode? If yes, please review this KB:
https://knowledge.broadcom.com/external/article/163468/access-denied-when-cloud-enabled-agents.html

Best Regards,
IP.

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[HHenry]

Thanks Igor. I downloaded the SMA (see attachment) for disconnected computers and it worked perfectly. All plugins were included and inventory and software checked in successfully. I appreciate your assistance in getting this resolved.