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Jim, I would recommend looking at these slides first https://community.broadcom.com/symantecenterprise/viewdocument/real-time-endpoint-management-using?CommunityKey=bf23126f-6eab-4bbe-965d-e26838c079e0&tab=librarydocuments Persistent connection is ...
This problem is addressed in the next agent update. The message is harmless and simply indicates that there were no agent installed previously on that machine.
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