ServiceDesk

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8 years ago
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Introduction
Symantec’s Servicedesk solution is a world class Service Process Automation tool, automating Incident, Change and Problem Management processes for its end users. This ...

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8 years ago
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This article aims to help correct the problem when a technical matter a new category in ServiceDesk and the file is formatted wrong.

When this occurs several categories of items ...

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8 years ago
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Configure a Code (Script) Component as such:

 



 



 
// Using namespace (one per line): System Symantec.SymQ LogicBase.Core.Messaging LogicBase.Core.Messaging.Implementations // ...

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8 years ago
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Hello,

There was a compatibility issue with Google Chrome browser to display Symantec Service Desk report version 7.1. The reports are not displayed completely because the option ...

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8 years ago
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8 years ago
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After the upgrade from ServiceDesk 7.1 to new version ServiceDesk 7.5 some Workflows that were able to modify now are restricted any change in version ServiceDesk 7.5.
Following ...

8 years ago
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8 years ago
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8 years ago
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9 years ago
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The intent of the attached query is to provide an alternative reporting mechanism for Year by Month aggregate Ticket activity.

The Column legend is as follows:

 

  ...

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