Introduction Symantec’s Servicedesk solution is a world class Service Process Automation tool, automating Incident, Change and Problem Management processes for its end users. This ...
This article aims to help correct the problem when a technical matter a new category in ServiceDesk and the file is formatted wrong. When this occurs several categories of items ...
Configure a Code (Script) Component as such: // Using namespace (one per line): System Symantec.SymQ LogicBase.Core.Messaging LogicBase.Core.Messaging.Implementations // ...
Hello, There was a compatibility issue with Google Chrome browser to display Symantec Service Desk report version 7.1. The reports are not displayed completely because the option ...
After the upgrade from ServiceDesk 7.1 to new version ServiceDesk 7.5 some Workflows that were able to modify now are restricted any change in version ServiceDesk 7.5. Following ...
The intent of the attached query is to provide an alternative reporting mechanism for Year by Month aggregate Ticket activity. The Column legend is as follows: ...