Table Of Contents Rulesets Email Templates SLA Levels SLA Escalations SLA Milestones Data Mapping Admin | Process Automation | [Choose Service] ...
Symantec Workflow comes with a number of tools. These are explained in the User Guides Symantec™ Workflow 7.5 User Guide [DOC5941 ] Symantec™ Workflow 7.6 User Guide ...
Admin | Process Automation | [Choose Service] | Service Dashboard Manage Rulesets To learn how to add/amend these Rules see the Rulesets Article. INCIDENT-MGMT OnAnySlaCompletedLate OnAnySlaMissed OnIncidentReceived OnOwnershipChanged OnResolutionVerified OnTicketAssigned OnTicketClosed OnTicketEdited OnTicketPlacedOnHold OnTicketRemovedFromHold OnTicketReopened OnTicketResolved OnUnauthorisedMail OnVerificationTimeout I'll ...
Admin | Process Automation | [Choose Service] | Service Dashboard Manage Rulesets To learn how to add/amend these Rules see the Rulesets Article. CHANGE-MGMT OnCabApproval OnChangeReceived OnImplementationCompleted OnImplementationDateReached OnImplementationPlanFailed OnPlanningCompleted OnPlanRejectedByCab OnRequestRejectedByCm OnTicketPlacedOnHold OnTicketRemovedFromHold I'll ...
Admin | Process Automation | [Choose Service] | Service Dashboard Manage Rulesets To learn how to add/amend these Rules see the Rulesets Article. PROBLEM-MANAGEMENT OnAssociatedChangeImplementationComplete OnAssociatedChangeNotImplemented OnProblemAnalysisComplete OnProblemComplete OnProblemProposalAccepted OnProblemProposalRejected OnProblemReceived OnProblemRemoved OnProcessRelationshipCreated OnWaitingForChange I'll ...
Admin | Process Automation | [Choose Service] | Service Dashboard Manage Rulesets To learn how to add/amend these Rules see the Rulesets Article. Software Request SD-SR-APPROVAL OnApprovalTaskTimedOut OnPendingTaskTimedOut OnRequestApproved OnRequestDenied OnRequestFulfilled OnRequestPlacedOnHold OnRequestReceived OnRequestResumed I'll ...
Symantec Secure Web Gateway: ProxySG & ASG Advanced proxy architecture for complete enterprise network security ProxySG and Advanced Secure Gateway (ASG) solutions are ...
Symantec Data Loss Prevention https://www.symantec.com/products/dlp DLP Products Get visibility of sensitive data leaving your network Discover, monitor and ...
DeepSight™ Intelligence https://www.symantec.com/services/cyber-security-services/deepsight-intelligence DeepSight™ Intelligence Extend your teams with actionable cyber ...
Symantec Control Compliance Suite https://www.symantec.com/products/control-compliance-suite Assess. Remediate. Comply. Identify security gaps and pinpoint vulnerabilities ...