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5 years ago
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Table Of Contents


Rulesets
Email Templates  
SLA Levels 
SLA Escalations  
SLA Milestones  
Data Mapping
 

Admin | Process Automation | [Choose Service] ...

5 years ago
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Symantec Workflow comes with a number of tools.

These are explained in the User Guides


Symantec™ Workflow 7.5 User Guide [DOC5941 ]
Symantec™ Workflow 7.6 User Guide ...

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Admin | Process Automation | [Choose Service] | Service Dashboard

Manage Rulesets

To learn how to add/amend these Rules see the Rulesets Article.

INCIDENT-MGMT 


OnAnySlaCompletedLate
OnAnySlaMissed
OnIncidentReceived
OnOwnershipChanged
OnResolutionVerified
OnTicketAssigned
OnTicketClosed
OnTicketEdited
OnTicketPlacedOnHold
OnTicketRemovedFromHold
OnTicketReopened
OnTicketResolved
OnUnauthorisedMail
OnVerificationTimeout
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Admin | Process Automation | [Choose Service] | Service Dashboard

Manage Rulesets

To learn how to add/amend these Rules see the Rulesets  Article.

CHANGE-MGMT 


OnCabApproval
OnChangeReceived
OnImplementationCompleted
OnImplementationDateReached
OnImplementationPlanFailed
OnPlanningCompleted
OnPlanRejectedByCab
OnRequestRejectedByCm
OnTicketPlacedOnHold
OnTicketRemovedFromHold
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Admin | Process Automation | [Choose Service] | Service Dashboard

Manage Rulesets

To learn how to add/amend these Rules see the Rulesets  Article.

PROBLEM-MANAGEMENT 


OnAssociatedChangeImplementationComplete
OnAssociatedChangeNotImplemented
OnProblemAnalysisComplete
OnProblemComplete
OnProblemProposalAccepted
OnProblemProposalRejected
OnProblemReceived
OnProblemRemoved
OnProcessRelationshipCreated
OnWaitingForChange
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Admin | Process Automation | [Choose Service] | Service Dashboard

Manage Rulesets

To learn how to add/amend these Rules see the Rulesets  Article.

Software Request

SD-SR-APPROVAL


OnApprovalTaskTimedOut
OnPendingTaskTimedOut
OnRequestApproved
OnRequestDenied
OnRequestFulfilled
OnRequestPlacedOnHold
OnRequestReceived
OnRequestResumed
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Symantec Secure Web Gateway: ProxySG & ASG


Advanced proxy architecture for complete enterprise network security
ProxySG and Advanced Secure Gateway (ASG) solutions are ...

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Symantec Data Loss Prevention


https://www.symantec.com/products/dlp

DLP Products
Get visibility of sensitive data leaving your network
Discover, monitor and ...

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DeepSight™ Intelligence
https://www.symantec.com/services/cyber-security-services/deepsight-intelligence

DeepSight™ Intelligence
Extend your teams with actionable cyber ...

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Symantec Control Compliance Suite
https://www.symantec.com/products/control-compliance-suite

Assess. Remediate. Comply.
Identify security gaps and pinpoint vulnerabilities ...