Endpoint Protection

Installation and configuration of LUA 

09-17-2009 03:37 PM

LUA Installation and configuration

LUA Distribution center configuration

The Symantec LiveUpdate Administrator is an enterprise Web application that allows you to manage Symantec updates on multiple internal Central LiveUpdate servers,called Distribution Centers.

1. Run the liveupdate administrator package form the 2nd CD (Before that install latest version of jre)

2. Choose the folders for LUA and Update download (Note: Select a drive which is having sufficient free space)

3. Give the user account information and finish the installation.

4. After installation go to Start---> Programs---> Symantec Liveupdate Administrator--->Liveupdate administrator. You will get a login prompt.

5. After logging into LUA you will get a home page. Home page has lot of informations like Recent activities, Current critical events, System statistics, etc.


6. By default, updates are downloaded from one of the Symantec LiveUpdate servers. You have to edit this seting to add proxy.(If yor are not using proxy go to step 10 (Add proxy information for intenet explorer also)

7. Add the proxy IP address, username password.

8. Configure proxy port. You have to set proxy information for failover servers also.

9. Add proxy IP, username, password, port and test the connectivity by clicking "Test" button. If everything is working fine you will get a message "Connection to Symantec LiveUpdate was successful". Save the settings by clicking "oK".

10. If all the parameters are configured correctly, you will get a "Ready" message in status column of "Source Server" section.

11. Now you can add a product to include in you distribution. Click on "Add new Products"

12. You can add any product from the list. I have added only SEP V11 English.

13. Make sure all the product you added are listed in "My Symantec Products" page.

14. Now you have to add Schedules for definition download from Symantec site. Click on  "Add Download"

15. Give a Schedule name, add the products and set schedule time.

16. Once you add schedule u can run it on demand by clicking on "Run Now" button.

17.Activities of Schedules can be monitored from "Activity Monitor" tab.

18. If you click on "Details" you will get more information about the request.

19. Once the download of definition is complete, u can distribute these updates to Distribution centers. By default there will be two distribution centers. You have to edit them to add product's.

20. Once you do the modification in Distribution centers configuration, you have to add a schedule for Distribution. Click "New Distribution" button under "Schedules' tab. Give a name, Add the product and set the time for schedule.

21. You can run the schedule on demand by clicking on "Run Now".

22. All event logs will be available under "Event Log" tab.

23. You can use "Client Settings" tab to export the client settings host file, Settings.Hosts.LiveUpdate, used by Windows LiveUpdate clients to download updates from the Distribution Center, or export a liveupdt.hst file, used by Java LiveUpdate clients.

You then copy the exported file to the \Program Files\Symantec\LiveUpdate directory on the LiveUpdate client computers. When the LiveUpdate client runs, it will use the host file for information on where to download updates.

You can also set the  "use internal liveupdate server" setting in liveupdate policy to point to http://<server_name>:7070/clu-prod.



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03-25-2013 03:07 AM

Really nice artical, If you have the info like How it works for Downloading and Distribution then it will be much better.

With regards

Prashanth C

03-21-2013 01:23 PM

It all depends on your firewaall configuration.  &: )  Give it a try and see if it works.

03-21-2013 01:21 PM

Thanks Mick for the quick reply. The setup in my environment is default and I understand the URL to be accesssed is  http://[IPof LUA 2.x server]:7070/clu-prod. I might sound silly, so for this do I need to open port 80 or 7070 on the FW for the internal servers to access it.

03-21-2013 11:57 AM

Hi nuhearts,

It all depends on what Disribution Center you have set up.  If you are using the default, it will be http://[IP of LUA 2.x server]:7070/clu-prod.

If you are using a DC shared out on a IIS server over FTP, then port 21.  If it is shared on an IIS webserver, then it is port 80.

Hope this helps!


03-21-2013 08:53 AM

Hi, can anyone please share once I setup a LUA, what port do I use for the Symantec servers within my infrastructure to get upddate from LUA?

02-01-2013 07:11 AM

An extra note, for admins who have a proxy server in their environment:

After any changes are made to the proxy configuration, do stop and restart the LUA Tomcat service of the LUA 2.x server.  This will confirm that new credentials and other details about the proxy are in effect at all levels of networking.

01-09-2013 08:31 AM

Just adding additional links: several things have changed since this article was created back in 2009.  Some details:

LiveUpdate Administrator 2.3.x: Release Notes


Some additional resources that will be of interest to admins who are planning to install LUA:

A Helpful LiveUpdate Administrator 2.x Analogy

LiveUpdate Administrator 2.x Server Connection Recommendations

Managing LiveUpdate Administrator 2.x Space Usage

10-10-2012 09:44 AM

many thanks for sharing the article !

04-05-2012 05:12 AM

Is there a page which show connection client updates by FTP ? i cant find  , please advise me

11-09-2011 09:33 AM

This article gives a good illustration for SEP.  Thumbs up! &: )

Here's an article that describes what is needed for Symantec Mail Security for MS Exchange:

Illustrated Guide to Configuring LiveUpdate Administrator 2.x for SMSMSE 6.5.5

02-13-2011 05:46 PM


Good article & easy to read. Thank you.

Please would you add a step before #11. It would be best to update the Symantec Product catalogue & get the latest definitions before selecting your products.


07-15-2010 05:31 AM

Hi guy,

I had configured LU Administrator and actually it is working well in download and distribute activity.
My SEPM also able to get update from LU Administrator successfully. One thing I don't understand is the "Antivirus and antispyware definition Win32/64 11.0 MicroDefsB.CurDefs is up-to-date"  shown when I run liveupdate on my SEPM (Admin>>Servers>>Download LiveUpdate Content),but
the definition of  "antispyware definition Win32/64 11.0 MicroDefsB.CurDefs is up-to-date" still not changed at Show LiveUpdate Download (Admin>>Servers>>ShowLiveupdate Download) even Antivirus and antispyware definition Win32/64 11.0 MicroDefsB.CurDefs is up-to-date.

do anyone can giving a helping hand on this?

03-11-2010 07:34 AM

I installed it to windows - no problems, but for MAC os it didn't work. Any suggestions?
Henry, payday loans

03-02-2010 08:15 AM

Hi hw u doing always great....good Aricle

10-23-2009 06:50 AM

The Internet speed is 512 kbps. The clients are displaying the mesage "Proactive Threat Protection is Off "
Clicking on fix displays the message " Symantec Endpoint Protection has requested new definitions from the Management Server. This message will disappear after the server responds and the update is complete"

Still can't get round this problem.

Fofana M.S

10-22-2009 07:49 AM

thank you for all the screenshots... very useful.  depannage mac

10-22-2009 05:23 AM

What is your Internet speed..?

Check the Symantec Liveupdate server connectivity... If Internet is not stable download may fail....

10-22-2009 05:22 AM

i think this is useful for my company.

10-21-2009 10:51 AM

The initial download size was 993,458KB
I Selected Network Access Control and SEP........... The download never get completed, instead fails.
Even when I did a manual download request, it the same thing.
Is there anyway i can update the virus definition ? If so, pls advise.


10-21-2009 12:04 AM

Initial download size depends on the products you have selected..
I selected SEP alone and the download size was more that 3 GB... 

You will find a temporary download directory of LUA under "C:\TempDownload\Downloads"... verify the size. it should increase, if the download is going on properly..... 

10-19-2009 11:12 AM

After goining through the two articles (i.e Installation and Configuration of  LUA and Configuring Distribution Centre in LUA), i've learnt a lot that proved to be useful. However, the live update downloads through the home page, the status is showing "Retrieving" and % is showing "0%"

Pls help as I'm completely stressed out.


10-12-2009 01:05 AM

Good to here that it helped you... thanks....

10-11-2009 11:06 PM

Very nice article very very helpful for new set-up's and fine tuning old set-up's  thank you very much.

09-18-2009 10:13 AM

nice artcile!  I could have used that a couple of weeks ago when i setup LUA.  :)

09-18-2009 01:30 AM

Nice article.


09-17-2009 03:46 PM

 This will be helpful to many..

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