Workflow Solution is used to create and implement automated processes that link together people, process, and technology, including the ability to create enduser forms and communicate between disparate technologies.
Here is a list of links to useful Workflow Articles.
Jason Short created a series of Videos
I've created another Article which lists all the extra Projects you can download which don't come with the Solution but have been created over time to add functionality to the Product.
Here is a list of *all* Workflow Articles / Downloads etc created by me,
There are a number of Component Libraries that have been built to interact with other Symantec Solutions.
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How to add custom data to existing processes like Incident Management, Change Management etc https://www.symantec.com/connect/articles/how-add-custom-data-existing-processes-incident-management-change-management-etc
ServiceDesk - Extensions https://www.symantec.com/connect/articles/servicedesk-extensions
Over time I've written a number of Articles to explain the use of certain Components and ideas to add to your WF Projects.
I've also added links to other useful Articles...
Andrew (africo) has created many excellent posts.
His latest Series is "Learning Path"
He also has a blog: https://atmaworkflow.com/ a must read if you haven't already.
https://www.symantec.com/connect/product/workflow-solution-0?filters=type:article%26uid:19317 https://www.symantec.com/connect/product/servicedesk?filters=type:article%26uid:19317
LCode
Andy Tous
There was an accompanying website called WorkflowSwat which housed a number of useful videos, these aren't available anymore.
Internet Archive may have some floating about.
Check some of Jordan Pusey's content.