This four part video series will demonstrate how to utilize the Service Catalog Request Template to create a fully functional Request, Approval and Fulfillment process from scratch in less than an hour.
Links to Related Videos:
https://www-secure.symantec.com/connect/videos/create-workflow-using-service-catalog-request-template-part-2
https://www-secure.symantec.com/connect/videos/create-workflow-using-service-catalog-request-template-part-3
https://www-secure.symantec.com/connect/videos/create-workflow-using-service-catalog-request-template-part-4
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We are resolving that issue now. We expect them to be back up again shortly.
Thanks,
It would appear that these videos are no available anymore. Any idea when they will be available again?
Kelly,
This can be done with the ServiceCatalog template or any other Workflow project. All you simply have to do is open the project in question. Make the changes. Repackage the project. Copy the .package file into %programfiles%\symantec\workflow\designer\templates.
Hi,
Is it possible to create our own ServiceCatalog.Request.Template.package?
I would like to start from the one available for download here, and modify the forms to meet our company's formatting.
Thanks in advance for your help!
I just tried reproducing your steps twice and and the following have occured:
At the Submitted Confirmation I just get a white screen with a process message. Not the Thank You...Your request has been successfully submitted.
The ticket is generated but under status it says Exception
When I try to work the ticket, there is nothing under the Actions menu.
I am currently running WorkFlow 7.5. Is there any known issues with the template and this version.
Thanks
These were great videos. One question. Will this work with Process Automation, specifically the Change or Incident Management Rule sets? I would like to have emails sent to the members of the queues when new requests are added/changed/etc. Or does one build them into the work flow itself?