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organisation rejected your message: server-25.tower-288.messagelabs.com 

Aug 10, 2020 11:18 AM
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Matthew Lee
Aug 10, 2020 12:12 PM

Hi,

Could you help me with an issue. We have 300+ rejected/undelivered emails to customers for automatic emails sent from our website, such as password resets and order confirmations.

The reply is all the rejected emails are as follows:


"A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.

The following organisation rejected your message: server-18.tower-239.messagelabs.com."

Can you check and see if we have been blacklisted or treated as spam etc? As I have no idea how to stop this issue, thanks.

Kind regards,
Matthew

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